Columbia Ford Kia - Service Center

Service is hit or miss. I waited several hours for mounting and balancing new 16" tires on stock wheels despite having an early morning appointment. Unfortunately service I waited several hours for mounting and balancing new 16" tires on stock wheels despite having an early morning appointment. Unfortunately service failed to properly perform an expensive Road Force balance and I had to immediately return and have it reworked to get it right. I understand good help is hard to get but a higher level of service is expected from this type of dealership; you have to train your employees on this vital piece of equipment. It is hard to find a garage that cares to do it right... I am still looking. More

Always friendly and professional. Their previous estimate for the work performed with this visit was accurate and much appreciated. Their previous estimate for the work performed with this visit was accurate and much appreciated. More

Very courteous on time relaxing atmosphere answers any and all questions will be back for my next appointment and all questions will be back for my next appointment More

Always accommodating when I am making an appointment. The work is always done sooner than expected. The work is always done sooner than expected. More

Everyone who works at the dealership are always friendly and a pleasure to deal with. and a pleasure to deal with. More

The service department are so great to deal with when it comes to making a customer feel comfortable and happy! comes to making a customer feel comfortable and happy! More

Excellent service from Highly skilled technicians. Great recommendation on when to replace my tires provided with a quote for low cost, mid quality, and high quality replacements. Always very comforta Great recommendation on when to replace my tires provided with a quote for low cost, mid quality, and high quality replacements. Always very comfortable that my ride is good for the 5000 miles when leaving. More

Very nice and knowledgeable and friendly a lot to look at. Alway clean people here at. Alway clean people here More

My wife's vehicle was in the shop for one week. I am/was okay with this, as I understand it is an older vehicle and there are still issues getting parts through the proverbial pipeline. I was not p I am/was okay with this, as I understand it is an older vehicle and there are still issues getting parts through the proverbial pipeline. I was not pleased, however, with the lack of communication about the vehicle. While the dealership did provide an on-line portal to check on the vehicle's status, seeing but a message that says the work had not yet begun was not helpful. In addition, I did not receive any other communication as to where along the path to being fixed the SUV was. I called twice to check on the vehicle, but each time had to wait to speak to the particular service person who was handling my file. I am unsure why this is treated like a secret file. I also felt at least once that I was being told, "Don't call us; we'll call you." More