Columbia Ford Kia - Service Center

Went here to have a brake vacuum hose replaced. They asked if I wanted them to add a clip onto the air manifold but it will take another day for it to be delivered. I said no car is fine without. They asked if I wanted them to add a clip onto the air manifold but it will take another day for it to be delivered. I said no car is fine without. They returned the car to me with engine light on (no light on when I dropped it off) . Turns out when I took it somewhere else to have them look at the engine light they said the clip was definitely nocked off while replacing the hose because the hose runs up against the clip. On top of that it's a 4 hour and $450 job to dig down into the engine to replace it. I call Columbia Ford back to ask why they didn't tell me it's so hard to replace this clip and they said I declined the work not their problem now. If I want I can pay them to fix it. I talked with a few people at Columbia Ford and got a different story from each. They should at least try to consistently lie about what happens in the back room. More

Been doing business with the dealership for a long time. They are going downhill. Brought my 2021 Ford Explorer to them inside the 3/36,000 bumper to bumper warranty at 35,120 miles on the odomete for a bad They are going downhill. Brought my 2021 Ford Explorer to them inside the 3/36,000 bumper to bumper warranty at 35,120 miles on the odomete for a bad parking sensor. They couldn't get me in for 2 weeks. Arrived at the dealer with 36,044 miles. No mention of out of pocket costs and I show up to pickup the vehicle and I am told I am out of warranty. I also had an extended Ford warranty and they tell me I owe $100 for a part that should have been $0. Oh it gets worse. The service manager asked me where I bought the truck. I asked why? He said, "The front bumper was repainted.' I said, "I bought the truck here brand new." The sensor in question had a broken clip which happens to be located behind that bumper cover he said was repainted. Wonder how that got broken? IN the end after arguing with them for more than an hour they removed the cost. Don't count on them if your expecting good customer service. They are all about nickel and diming people to death. Ford Motor also would not help the situation and told me "Sorry your outside our bumper to bumper and your going to have to pay the $100 deductible." This will be the last Ford I every buy and last time I send anyone to this dealership. More