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Columbia Ford Kia - Service Center

Columbia, CT

4.8
1,352 Reviews

1,352 Reviews of Columbia Ford Kia - Service Center

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February 08, 2022

Fernando was extremely helpful. He took my car in fast. Was very polite and sincere. I had a busy morning it was nice to have a no hassle experience at the dealer More

by stephenie0751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2022

Replaced the motor for my 2012 kia optima in less than 3 weeks and made sure it was covered by the warranty! More

by Optima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2022

Always a good experience. Work done in good time. Fantastic waiting area. What's not to like? More

by Don't call me I'll call you
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Arriaga
February 01, 2022

Went in for an oil change and they gave me a tire rotation and checked my slow leak on my tire, all for a better price than I normally pay for an oil change elsewhere. More

by CMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2022

Brought in for oil change, tire rotation and steering wheel issue. Everything was completed and the steering wheel issue was a recall item with no charge. I've always had positive experiences at Columb More

by canoske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Arriaga
January 30, 2022

A service date reminder email or text like other Ford service departments would be helpful. Waiting weeks for a door latch failure is also very inconvenient. More

by Daniel Lane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Pahlas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Arriaga
Feb 24, 2022 -

Columbia Ford Kia responded

We apologize for an dissatisfaction you had with our service department, please contact me Nicole Mooney, our customer service coordinator at (860) 228-2886 so I may assist you in a better experience for next time!

January 18, 2022

This has been my first time purchasing a brand new car and I have had the best experience I can ask for More

by nkj303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2022

Great service as always, and the ride home after dropping my car off, and picking me up when it was ready, is just excellent customer service. More

by CTCowboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2022

They do a great job. Done in a fast turnaround amount of time.everyone is so friendly. More

by Nikgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2022

Great service department with top notch Ford certified senior master technicians. Totally confident they will do the job right! More

by Ricky Bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Senick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan B in service , Alisa Velasquez
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