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Columbia Ford Kia - Service Center

Columbia, CT

4.8
1,352 Reviews

1,352 Reviews of Columbia Ford Kia - Service Center

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May 27, 2022

Very nice people in the service department, an outstanding waiting area and quick work always makes this a pleasant experience. More

by jkeller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Arriaga
May 25, 2022

Each time I go to Columbia Ford Kia, I receive excellent service. The staff are nice and knowledgeable. The waiting area is comfortable so I can work while I wait. More

by ginamik78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Arriaga
May 14, 2022

Fender repair excellent. Employee tampering and resetting all electronics totally unacceptable. Radio, seat, temperature, windshield washer - you name it. Communication non More

by shafferjoeann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Urso
May 19, 2022 -

Columbia Ford Kia responded

We apologize that your vehicle memory settings were reset, it was necessary for us to disconnect the battery so we wouldn't damage the electrical system in the vehicle. Unfortunately, disconnecting the battery will reset some of your vehicles settings. Our collision center manager Wayne gave you a call to let you know we apologize for the miscommunication on the timing of the completion on your vehice. We strive for complete satisfaction with all of our customers. We hope you give us another shot if you have need our shop for future maintenenace or repairs. If you have any questions or concerns feel free to give us a call. Thank you!

May 12, 2022

The service department was able to get me a sooner appointment. My car was serviced very efficiently and heated seat was fixed within one day. More

by knagel94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022

My experience is Awesome 👏🏻 The best dealer Recommend 💯% and very friendly employees Thanks for the excellent services ♥️ More

by maryslee41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Arriaga
May 09, 2022

I had great service at Columbia Ford, came in for oil change and I asked if they could take care of minor recall repair also which they were able to do for me. Thank you. More

by Pete M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2022

Outstanding service, on time, did more than expected. Car has never been cleaner. The office staff was very helpful. More

by kenton
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Donna Pinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne, Dave Urso
May 08, 2022

Normal excellent technical knowledge and hands on service. Customer service par excellent. Will recommend Columbia Ford. More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022

This dealership has, by far, the best service department and customer service in the area. I would recommend it to anyone, More

by Westies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Senick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022

Bobby was the friendliest person I think that I have ever worked with in an auto maintenance capacity. He was upfront about cost, efficient with getting my information and the vehicle vin. The wait was pleas More

by SAnnLaroche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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