Columbia Ford Kia - Service Center

While the sales department experience was pleasant, the service department experience was something all-together different. Multiple long trips back and forth to the shop for things that should have been t service department experience was something all-together different. Multiple long trips back and forth to the shop for things that should have been taken care of before the truck was delivered. Mike, the service manager, doesn't seem to know the day to day operations, as he stated to me one thing and the repair paperwork showed something totally different. It seems a lot of the negative reviews are generated based on the service department experience. Whether it be lack of competence or lack of supervision, this should not be the case for such a large group of dealerships........Unfortunate. More

Always a pleasant experience, clean & friendly service with exceptional communication. Will definitely be back in the future. with exceptional communication. Will definitely be back in the future. More

Brake job good. Repair plastic entry code piece on drivers door….Poor. I repaired it myself. Repair plastic entry code piece on drivers door….Poor. I repaired it myself. More

I continue to return to this dealership for my service over a year after my purchase because they never make me wait, answer my questions without making me feel stupid, and are very friendly and respectfu over a year after my purchase because they never make me wait, answer my questions without making me feel stupid, and are very friendly and respectful. A very comfortable place. More

Columbia Kia is clean, friendly with quality service. Service was explained with no pressure to do more than what you came in for. Recommend highly Service was explained with no pressure to do more than what you came in for. Recommend highly More

A great experience as usual. Fast and efficient service. Bobby is always a pleasure to deal with. Fast and efficient service. Bobby is always a pleasure to deal with. More

The people at Columbia Ford Kia are great! , Fast, effecient and friendly! We have been bringing our cars there for years. , Fast, effecient and friendly! We have been bringing our cars there for years. More

I needed an oil change and a proper evaluation of my tires and my service was swift, courteous and professional. Much appreciated! tires and my service was swift, courteous and professional. Much appreciated! More

I really appreciate taking my car to a Columbia Ford Kia. They are friendly when I walk in the door, and they get to work quickly. Other places, I’ve sat around waiting for someone to take my keys. Not here They are friendly when I walk in the door, and they get to work quickly. Other places, I’ve sat around waiting for someone to take my keys. Not here. They give me an accurate wait time if I decide to wait for my car to be serviced. I usually do wait because they have nice facilities. There’s a comfortable lounge. I wish they had more charging stations for phones and computers and maybe one more work station, but the desk is usually empty so I can get a lot of work done while I wait. My car is almost always finished before the time estimated and checking out is quick too. I also appreciate that they don’t try to sell me anything I don’t need. They point out recommended services and leave at that. If I were to change anything, I think the counter area is a little cramped but that’s honestly not a big deal. I’m really glad they’re close by but I’d probably drive a bit further to take my car there considering how painless the experience has been. More

This dealership is friendly and clean. They tell you what needs to be done before they do the work They tell you what needs to be done before they do the work More