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Columbia Ford Kia

Columbia, CT

4.9
3,457 Reviews
We here at Columbia Ford KIA are here to serve you. We are a top of the line Connecticut New and Used car dealer. We also have one of the largest used car inventories in the state. Let us know what you are looking for and we will be happy to assist you. Some things that set us apart from other dealers it that we will take ANYTHING in trade towards the purchase of your vehicle. Also we will buy your car even if you don't buy ours!! Can't make it down to Columbia Ford KIA to test drive a car?? Not a problem, we will have someone bring the vehicle to you at home or work so that you can test drive the vehicle. These are just a couple things that set us apart from our competition. Give us a call or stop by today!!
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234 Willimantic Road, Route 6

Columbia, CT

06237

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Showing 3,457 reviews

April 30, 2022

Very helpful and took the time to explain everything. Came up with a great three car package. More

by Dmercha2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Senick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ilya "Eli" Belyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2022

They are the best! Work was done quickly and everyone was super to work with. More

by Nikgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brochu
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2022

Columbia Ford service department never disappoints. Car was ready when expected. Affordable. No surprises. Excellent communication with my advisor. Thankful to be able to trust that I am being taken ca More

by kmjohnson23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2022

The customer services was outstanding, it was literally the best buying car experience I’ve ever had. Thanks Columbia Ford More

by Colby Stringfield
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Gurzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Piedrasanta
April 27, 2022

Great service, great facility, great communication and friendly, professional staff. I have always had a very positive experience More

by rvcb4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Arriaga
April 25, 2022

The service was done fast and easy. Once I got there I was attended to without any wait time. More

by Tasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2022

I was very happy with the way my deal was handled and the gentleman that I work with I say gentleman because I was involved with at least four different people while doing this deal More

by smconstruction16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Gurzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mauro
April 21, 2022

I went Columbia ford because they had a truck I wanted and it was a super easy process to trade in my car and truck to buy the new truck. Everyone is friendly and willing to help More

by Collinsoucy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Gurzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Piedrasanta
April 21, 2022

Columbia Ford Kia is a great place. The service writers are very knowledgeable and helpful. The mechanics do a great job. I will definitely be coming back for future work on my vehicle. More

by DHend94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Arriaga
April 21, 2022

Advertised a vehicle on Facebook marketplace at $49,999. Spent an hour driving to the dealership to have my trade in assessed and was told the actual price of the car was $53,999 and that the Facebook marke More

by shamand001
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gage Kellenberger
Apr 22, 2022 -

Columbia Ford Kia responded

Good afternoon Shamand001! I have tried to reach you via phone call and text with no luck. We are so sorry that happened. The Marketplace price is a pre-advertised price prior to any reconditioning or inspections and are subject to change once the vehicle is adjusted to market pricing. $53,999 was the correct price at about 95% of what the rest of the market is bearing on that vehicle with similar miles, condition and equipment. We do take a ton of effort to ensure the pricing matches as closely on all platforms and it looks like this was a plain old mistake and it slipped between the cracks. On behalf of Columbia Ford Kia I genuinely apologize for the mistake. I will gladly reimburse you for the fuel it took to get out here. Please call me at 860.228.2886. Thank You, Eric Gates General Manager Columbia Ford INC 860.228.2886

Apr 22, 2022 -

shamand001 responded

If that is the case, the price on Facebook Marketplace should have been updated once the market price was determined. Who runs your advertising? Mistakes like this make your entire team look incompetent. Your salesperson made sure to keep me there as long as possible before notifying me of the difference in price. Lacked basic forethought. I don’t need gas money.

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