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Columbia Ford Kia
Columbia, CT
3,467 Reviews
We here at Columbia Ford KIA are here to serve you. We are a top of the line Connecticut New and Used car dealer. We also have one of the largest used car inventories in the state. Let us know what you are looking for and we will be happy to assist you. Some things that set us apart from other dealers it that we will take ANYTHING in trade towards the purchase of your vehicle. Also we will buy your car even if you don't buy ours!! Can't make it down to Columbia Ford KIA to test drive a car?? Not a problem, we will have someone bring the vehicle to you at home or work so that you can test drive the vehicle. These are just a couple things that set us apart from our competition. Give us a call or stop by today!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 3,467 reviews
October 19, 2023
They were very friendly and kept us up to date through the whole process and worked with us on any questions we had. Thank you for such an amazing experience. the whole process and worked with us on any questions we had. Thank you for such an amazing experience. More
by tinabessette
October 17, 2023
Jordan, made my dream a reality. Very nice, outgoing and friendly, I am extremely happy. He made it all work out smoothly. Very nice, outgoing and friendly, I am extremely happy. He made it all work out smoothly. More
by Yenitza
October 16, 2023
WOW! ! What can I say!! When I came to the dealership I was greeted with a big smile and Jay ask if he could help me!! From that point on I felt like a ! What can I say!! When I came to the dealership I was greeted with a big smile and Jay ask if he could help me!! From that point on I felt like a family member!! It was a great experience an easy ! I bought my first EV! I would recommend them to family or friends!! Thanks again to all the people who work there to make this happen! Especially Jay!! More
by ron.johnson120944
Employees Worked With
Other Employees :
Nicole Mooney, Alisa Velasquez, Noah Calovis, Miguel Figueroa, Francis Drake
October 12, 2023
Been doing business with the dealership for a long time. They are going downhill. Brought my 2021 Ford Explorer to them inside the 3/36,000 bumper to bumper warranty at 35,120 miles on the odomete for a bad They are going downhill. Brought my 2021 Ford Explorer to them inside the 3/36,000 bumper to bumper warranty at 35,120 miles on the odomete for a bad parking sensor. They couldn't get me in for 2 weeks. Arrived at the dealer with 36,044 miles. No mention of out of pocket costs and I show up to pickup the vehicle and I am told I am out of warranty. I also had an extended Ford warranty and they tell me I owe $100 for a part that should have been $0. Oh it gets worse. The service manager asked me where I bought the truck. I asked why? He said, "The front bumper was repainted.' I said, "I bought the truck here brand new." The sensor in question had a broken clip which happens to be located behind that bumper cover he said was repainted. Wonder how that got broken? IN the end after arguing with them for more than an hour they removed the cost. Don't count on them if your expecting good customer service. They are all about nickel and diming people to death. Ford Motor also would not help the situation and told me "Sorry your outside our bumper to bumper and your going to have to pay the $100 deductible." This will be the last Ford I every buy and last time I send anyone to this dealership. More
by Mr Explorer
Employees Worked With
October 10, 2023
The process was smooth and fast. It took less time to get in and out. Even the finance team was good and did not try to over sell the packages they offer It took less time to get in and out. Even the finance team was good and did not try to over sell the packages they offer More
by Afzal.rafiq.21
Employees Worked With
October 08, 2023
After more than 20 years of buying cars from Columbia Ford we always had Tony to service us. However Tony retired and I was concerned, but Francis took as good of care with us that Tony ever did. We wish Ford we always had Tony to service us. However Tony retired and I was concerned, but Francis took as good of care with us that Tony ever did. We wish Tony well on his retirement and we also welcome Francis to our family as well as to the family of Columbia Ford. Thanks. More
by brunohayn
Employees Worked With
Other Employees :
Tony - he's the best., Francis Drake
October 06, 2023
Everything was done on time and of good quality as it has always been with all our cars over the years. always been with all our cars over the years. More
by frankhendrick
October 05, 2023
Customer service professional and courteous, great and the quick response on the car repair was amazing. the quick response on the car repair was amazing. More
by ROSE LAURIE
October 02, 2023
Phenomenal customer service and their e. ployees are ALL amazing! Jay Roderick is extremely friendly, courteous, and meets everything you want in a salesman...and quality person!! ployees are ALL amazing! Jay Roderick is extremely friendly, courteous, and meets everything you want in a salesman...and quality person!! More
by michaelcarroll4283
October 01, 2023
Service is hit or miss. I waited several hours for mounting and balancing new 16" tires on stock wheels despite having an early morning appointment. Unfortunately service I waited several hours for mounting and balancing new 16" tires on stock wheels despite having an early morning appointment. Unfortunately service failed to properly perform an expensive Road Force balance and I had to immediately return and have it reworked to get it right. I understand good help is hard to get but a higher level of service is expected from this type of dealership; you have to train your employees on this vital piece of equipment. It is hard to find a garage that cares to do it right... I am still looking. More
by SteveP
Employees Worked With
