Colonial West Chevrolet of Fitchburg - Service Center

Very pleased. Emission problem found very quickly. I was offered two solutions to choose from. Everyone was very kind and very helpful. My expectations were met and done within the time allotted. was offered two solutions to choose from. Everyone was very kind and very helpful. My expectations were met and done within the time allotted. More

Terry “ The Go To Guy “ Locher was just great , he helped me find the right car I was looking for , he’s a very polite and very knowledgeable person answered all my questions and said I can call him if I hav me find the right car I was looking for , he’s a very polite and very knowledgeable person answered all my questions and said I can call him if I have anymore questions . I would recommend Colonial West Chevrolet and Terry to anyone looking to buy a car . I went in to get an oil change and ended up buying a new car . More

Customer service A few weeks back I had to have a major car repair done and my warranty was just two days past the expiration date. Tania Audette went above and beyond A few weeks back I had to have a major car repair done and my warranty was just two days past the expiration date. Tania Audette went above and beyond by working with the service department and my warranty company to help get the best possible price I could get. She was able to help get my warranty to pay for most of the work I needed. She stayed in constant contact with the service department and kept me updated via email and text message through the whole process. Having to be without a vehicle for a few days, and the cost of car repair is not a fun process but she helped to make it a lot more convenient, affordable and and comfortable!! She also stayed late and was there when I picked up my vehicle to make sure everything was satisfactory! Hopefully I will not need car repair anytime in the near future... but I look forward to doing more business with her in the future and will definitely recommend her to my family and friends better in the market for car repair or new vehicles! More

Wonderful experience in today's busy world. We had a great experience from service to sales. Service department polite and knowledgeable. Luke was very knowable about the car and was more than w We had a great experience from service to sales. Service department polite and knowledgeable. Luke was very knowable about the car and was more than willing to go over and review technology for us. More

Fantastic dealership Their service department kept our 2004 Chevy Cavalier running for more than a decade. Then when it was finally time to let that car go, buying a new v Their service department kept our 2004 Chevy Cavalier running for more than a decade. Then when it was finally time to let that car go, buying a new vehicle (we got a 2016 Cruze) was a painless experience - and we still go to that service center, they've been nothing but great to us for years now. More

Oil change and tire purchase I have gone to Colonial numerous times and each time I found it to be a pleasant experience. Staff is helpful and courteous and honest. I have gone to Colonial numerous times and each time I found it to be a pleasant experience. Staff is helpful and courteous and honest. More

Swift and professional!! Scheduled an oil change for the very next day. When I arrived for my appointment every employee was very courteous and professional! Oil change was Scheduled an oil change for the very next day. When I arrived for my appointment every employee was very courteous and professional! Oil change was quickly done in under forty five minutes! I was very pleased with my experience with Colonial West! More

Very pleased Very professional and welcoming environment. I was offered a shuttle ride home and they also picked me up when my truck was ready. (4 miles) Very professional and welcoming environment. I was offered a shuttle ride home and they also picked me up when my truck was ready. (4 miles) More

Excellent service. Work done sooner than told. Always have my oil changed here, excellent work. Brought in truck today for replacement of tires, front end alignment and transmission flush. Was give Always have my oil changed here, excellent work. Brought in truck today for replacement of tires, front end alignment and transmission flush. Was given price, timeframe of work, price came in lower and truck was done sooner than told. Great job. I’ll diffinitly use this dealership for all things needed for my vehicles. More

Nice Service people at Colonial West $50 for oil change, lube and tire rotation is excellent. I don't even bother doing it myself anymore. Great dealing with the guys and gals there, ve $50 for oil change, lube and tire rotation is excellent. I don't even bother doing it myself anymore. Great dealing with the guys and gals there, very friendly and knowledgeable. More