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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

4.9
1,462 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,462 reviews

January 06, 2020

I was treated with the utmost respect from the moment I arrived at the dealership. Everyone was very kind and helpful. I'm very pleased with my new vehicle! More

by Linda
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill McMahon
Jan 06, 2020 -

Colonial West Chevrolet of Fitchburg responded

Linda, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jeff Chandler General Manager jchandler@colonialwestchevrolet.com

January 04, 2020

Great place to do business It was right before Christmas when I realized I needed a new car. I loved my original Chevy Equinox and decided to stay with Chevy. We were originally More

by Amanda N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McMahon
Jan 06, 2020 -

Colonial West Chevrolet of Fitchburg responded

Amanda, Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that Bill was able to assist you with choosing your new Equinox and that you had such a positive experience working with him. We hope you will continue to enjoy your new vehicle! Jeff Chandler General Manager jchandler@colonialwestchevrolet.com

January 04, 2020

Best Dealership I wouldn't go anywhere else. Bill,was my daughter's salesman. I ended up buy the car for her. Bill went above and beyond to help my daughter get a new vehicle. More

by karen.ribeiro.391
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McMahon
Jan 06, 2020 -

Colonial West Chevrolet of Fitchburg responded

Karen, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Bill and here at our dealership. Jeff Chandler General Manager jchandler@colonialwestchevrolet.com

January 04, 2020

new truck purchase Terry was very accommodating in helping me find the right pick up for me. However, I think it took way too long to complete the sale. More

by murphy144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry"The Go To Guy" Locher
Jan 06, 2020 -

Colonial West Chevrolet of Fitchburg responded

Thank you for letting us know what a great job Terry did answering your questions and finding you the best deal! We pride ourselves on our great customer service and work to make sure that our dealership is a place where everyone is treated fairly. Jeff Chandler General Manager jchandler@colonialwestchevrolet.com

January 03, 2020

Staff made for good experience All Staff, coordinated by Terry provided clear information, listened to our wishes and helped us to easily navigate the process. Got vehicle wanted a More

by jfearley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry"The Go To Guy" Locher, Eric Perez
Jan 03, 2020 -

Colonial West Chevrolet of Fitchburg responded

Thank you for visiting Colonial West Chevrolet of Fitchburg! We're happy to hear Terry and all of our staff were able to take great care of you and listen to all of your needs. We truly appreciate your feedback! Jeff Chandler General Manager jchandler@colonialwestchevrolet.com

January 03, 2020

New Purchase Excellent service, and attention to customer needs. A full service dealer handling everything for me “soup to nuts”. Made my purchase a one stop trip More

by EdP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry"The Go To Guy" Locher
Jan 03, 2020 -

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jeff Chandler General Manager jchandler@colonialwestchevrolet.com

January 02, 2020

I figured that everything negotiated online would "somehow" be forgotten when I showed up in person. This was not the case with Colonial West! All the numbers were exactly as we had discussed throu More

by Zep
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry"The Go To Guy" Locher
Jan 02, 2020 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for choosing Colonial West Chevrolet of Fitchburg! So happy John and Terry exceeded your expectations. Congrats on your new purchase! Jeff Chandler General Manager jchandler@colonialwestchevrolet.com

December 26, 2019

I just purchased a Traverse from Terry a few weeks ago and I love it! The whole experience was easy and he was very knowledgeable. I knew what I was looking for and he made sure the vehicle had everything More

by Becky Shultz
Recommend Dealer
Yes
Employees Worked With
Terry"The Go To Guy" Locher
Dec 27, 2019 -

Colonial West Chevrolet of Fitchburg responded

Thanks for your feedback on your recent visit to Colonial West Chevrolet of Fitchburg, Becky. I'm glad to hear that our staff was able to assist you with choosing the perfect Traverse and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Jeff Chandler General Manager jchandler@colonialwestchevrolet.com

December 23, 2019

Sean was awesome Ultimately we decided to purchase through Colonial because of Sean. He was a very likable and relatable kid, and was sincere and honest. He worked w More

by Kevsanford12
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2019 -

Colonial West Chevrolet of Fitchburg responded

Thank you for this wonderful review! It's fantastic to hear that Sean provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial West Chevrolet! Jeff Chandler General Manager jchandler@colonialwestchevrolet.com

December 23, 2019

Dan was very nice!! Very knowledgeable!! Listened to everything I had to say! There was no pressure in buying a car. It's too bad that I was unable to buy a car there. I would greatly give them my busi More

by Suzanne
Recommend Dealer
Yes
Employees Worked With
Dan Hulette
Dec 24, 2019 -

Colonial West Chevrolet of Fitchburg responded

Hi Suzanne, thank you for taking the time to share your thoughts on working with Dan. We're glad to hear that he delivered such a great experience and we hope to see you again at Colonial West Chevrolet! Jeff Chandler General Manager jchandler@colonialwestchevrolet.com

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