Colonial West Chevrolet of Fitchburg

“Doesn’t care if his ads are accurate or not” -Gino I contacted them about a vehicle listing I saw on Autotrader and their own website. The actual price they quoted turned out to be $15,000 more than wh I contacted them about a vehicle listing I saw on Autotrader and their own website. The actual price they quoted turned out to be $15,000 more than what is listed on either website. I pointed out the inaccurate listing and ask them if they had any intention of removing or correcting it, they said they don't care if it's inaccurate, and they were very rude. It appears they are unconcerned with their own errors or worse trying to pull a bait and switch. More specifically they were selling a vehicle with a bunch of options clearly listed and pictured in the description under the price listed. They stated that "the listing was not inaccurate because you could buy that vehicle without the options for the price listed." All I asked was that the listing was corrected or removed and they were rude to me and said it was an accurate listing. All they had to do was correct the ad and I would not be posting a negative review. More

Excellent service. Work done sooner than told. Always have my oil changed here, excellent work. Brought in truck today for replacement of tires, front end alignment and transmission flush. Was give Always have my oil changed here, excellent work. Brought in truck today for replacement of tires, front end alignment and transmission flush. Was given price, timeframe of work, price came in lower and truck was done sooner than told. Great job. I’ll diffinitly use this dealership for all things needed for my vehicles. More

Making Buying a new vehicle a Pleasure! I was once again fortunate to deal with this dealership in buying a new fantastic Chevy 2500 Silverado last week! I was glad to have the courteous he I was once again fortunate to deal with this dealership in buying a new fantastic Chevy 2500 Silverado last week! I was glad to have the courteous help of salesman Sean Salem who helped find the right truck for me. I am a return customer as in 206 I purchased a new Chevy 3500 Dump truck. I find the staff extremely straight forward and trustworthy. It's really how buying a new vehicle should be!! More

You CAN Always Go Back Home!! My 1998 Chevy Malibu LS was on it's last legs and I knew I had to get another vehicle quickly. I went to a few other dealerships but they did not off My 1998 Chevy Malibu LS was on it's last legs and I knew I had to get another vehicle quickly. I went to a few other dealerships but they did not offer much of a selection and I had a make and model in mind. I said, I'll go back to Colonial West where I got my Malibu that has served me well for 17 years. While we were looking at the many Chevy Equinox vehicles on the lot, this nice young man approached us and asked if he might be of assistance... his name is Sean Salem and he was professional, helpful and knowledgeable as well as ambitious. Once I made a selection that same day, he helped me through the process every step of the way. Once it came time to do the papwerwork ansd financials, I was pleasantly surprised to find out that the young salesman who sold me my Malibu was now the Service Manager of the dealership Geno Neagle. It was great to see him again and to have him be a part of my second purchase as well. I cannot say enough good things about Sean, Geno and the rest of the team at Colonial West. It is really true that You Can Always Go Back Home...I'm glad I did because I found just what I was looking for and I am grateful. Oh yes, special Thanks to John Lane for getting my inspection facilitated and the seat belt extender for my brother. Thanks also to the Service Department. Thanks so Much for everything Sean and Geno GOD Bless More

Nice Service people at Colonial West $50 for oil change, lube and tire rotation is excellent. I don't even bother doing it myself anymore. Great dealing with the guys and gals there, ve $50 for oil change, lube and tire rotation is excellent. I don't even bother doing it myself anymore. Great dealing with the guys and gals there, very friendly and knowledgeable. More

Recent buying experience w/Like Martin Having done my research talked to and taken test drives at the various dealers, that had the truck I wanted, I made my last stop at Colonial West in F Having done my research talked to and taken test drives at the various dealers, that had the truck I wanted, I made my last stop at Colonial West in Fitchburg. From my inertial contact with Tania to my experience with Luke I was very impressed that I had finally found a dealer that listened to and respected my approach to truck buying. Luke had just the right blend of knowledge and professionalism. I didn't get passed along to managers and Luke got the deal done for me. Jz More

My new Chevy Cruze Hatchback! Awesome salesman "Luke"..... he paid attention to detail of what my interests were for my new car & so found the exact color too! Highly recommend! 🌟 Awesome salesman "Luke"..... he paid attention to detail of what my interests were for my new car & so found the exact color too! Highly recommend! 🌟 More

Quick and Courteous Service Everything from making the appointment for service, dropping vehicle off the day before, to picking up my vehicle was the easiest I have ever experien Everything from making the appointment for service, dropping vehicle off the day before, to picking up my vehicle was the easiest I have ever experienced. They called when completed. Would definitely recommend this dealer and will be bringing my vehicle there in the future. More

I like this dealership The people are very nice I would definitely buy from them again they don’t pressure you into buying anything I will refer a friend The people are very nice I would definitely buy from them again they don’t pressure you into buying anything I will refer a friend More

Very helpful and knowledgeable. I arrived looking to trade in a junker and get into a decent vehicle quickly. Bill showed me not only a car that met my requirements, but treated me a I arrived looking to trade in a junker and get into a decent vehicle quickly. Bill showed me not only a car that met my requirements, but treated me as a HUMAN BEING. Taking my feedback and helping me find what fit me the most. The best interaction I have EVER had with any associate in car sales. More