Colonial West Chevrolet of Fitchburg

Staff very helpful in working with MY situation! It took a few tries, but the staff at Colonial, particularly, John, Luke, Walter and Carlos worked with me and my unique situation to find the best ca It took a few tries, but the staff at Colonial, particularly, John, Luke, Walter and Carlos worked with me and my unique situation to find the best car and financing program to meet my needs. There was a bit more "wait" time than I would have liked, but all three of these gentlemen made the best effort possible to get me into a brand new vehicle that I love to drive and also love looking at! Thanks, Guys! More

Customer service A few weeks back I had to have a major car repair done and my warranty was just two days past the expiration date. Tania Audette went above and beyond A few weeks back I had to have a major car repair done and my warranty was just two days past the expiration date. Tania Audette went above and beyond by working with the service department and my warranty company to help get the best possible price I could get. She was able to help get my warranty to pay for most of the work I needed. She stayed in constant contact with the service department and kept me updated via email and text message through the whole process. Having to be without a vehicle for a few days, and the cost of car repair is not a fun process but she helped to make it a lot more convenient, affordable and and comfortable!! She also stayed late and was there when I picked up my vehicle to make sure everything was satisfactory! Hopefully I will not need car repair anytime in the near future... but I look forward to doing more business with her in the future and will definitely recommend her to my family and friends better in the market for car repair or new vehicles! More

Very polite and helpful to find the right car for me and Luke was very helpful and polite. He helped me to make the payments work for me. He also had my car readyn a timely manner and even took care of regi Luke was very helpful and polite. He helped me to make the payments work for me. He also had my car readyn a timely manner and even took care of registering it in the sticker for me. More

Stopped in for my first visit Never have been to Coloinal West before, needless to say after speaking with the staff and meeting a good portion of the later evening crew I have had Never have been to Coloinal West before, needless to say after speaking with the staff and meeting a good portion of the later evening crew I have had a great experience. No pressure while browsing and highly knowledgeable! More

Wonderful experience in today's busy world. We had a great experience from service to sales. Service department polite and knowledgeable. Luke was very knowable about the car and was more than w We had a great experience from service to sales. Service department polite and knowledgeable. Luke was very knowable about the car and was more than willing to go over and review technology for us. More

Everyone at Colonial West was great to work with Luke was very patient and very helpful. Good customer service and I would definitely recommend him and Colonial West to my friends and family. Thank Luke was very patient and very helpful. Good customer service and I would definitely recommend him and Colonial West to my friends and family. Thank you Luke and the Colonial Staff for all your help. More

Everyone at Colonial West was very polite and helpful. I worked with John and Luke. They were both excellent! Very polite and helpful. Luke really knew the vehicle I was interested in and tool his time to I worked with John and Luke. They were both excellent! Very polite and helpful. Luke really knew the vehicle I was interested in and tool his time to explain options to help me make an informed decision. The dealership is comfortable and welcoming for customers. More

Silverado I walked onto the lot a day after the holiday and was greeted by a service tech, I believe his name was Eric. He told me where to.park was very kind a I walked onto the lot a day after the holiday and was greeted by a service tech, I believe his name was Eric. He told me where to.park was very kind and helpful and got a sales consultant out to help me with whatever I needed. Sean was the sales consultant who came out, greeted me and was very professional and helpful. We went over several options and realized buying a.new truck was not in my price range. On the weekend I emailed Sean about leaving a truck and he helped find me a great truck. We worked out a price range that was doable for me and I've never been happier in my new truck. Sean was professional, courteous and not pushy which made me want to come back and deal with him. Overall great experience and I'll be recommending Sean from Colonial West of Fitchburg for everyone who asks about my new truck! Thanks again. More

Excellent experience!! Honest and professional all around! I needed to find a new car after mine was hit. My sales person was Luke Martin. Luke was able to access my needs and within a few days found me the pe I needed to find a new car after mine was hit. My sales person was Luke Martin. Luke was able to access my needs and within a few days found me the perfect car. The entire experience went without a hitch from getting help finding the right car through the final sale. Luke took care of everything including getting the rental car returned. I would highly recommend getting a car from Colonial West Chevrolet. More

New car sales Luke was very pleasant to deal with. Followed up on all questions I had during transaction. Would highly recommend. All the people at dealership were Luke was very pleasant to deal with. Followed up on all questions I had during transaction. Would highly recommend. All the people at dealership were great people to deal with More