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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,361 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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July 17, 2009
Hello Everyone, My name is Mario McInnis Hello Everyone, My name is Mario McInnis and I’m writing this review to inform vehicle owners seeking auto service of the wonderful Ca Hello Everyone, My name is Mario McInnis and I’m writing this review to inform vehicle owners seeking auto service of the wonderful Care and Customer service I received from Service Manager Roger T. Zwicker and Service Adviser Scott Perry during my visits to Colonial West Chevrolet in Fitchburg Ma. I own two vehicles, A 2002 Chevy Trailblazer and a 1996 Toyota Corolla. Last year before I owned the Toyota I had a problem with my Trailblazers transmission and I talked with a few places and all quoted me about $2200.00 for the repair; which was never clearly explained to me. None of them took the time really look into my particular situation; Money was tight as everyone knows in this economy and my job requires me to commute long distances, I then thought if I’m going to have it done Its going to be with a Chevy dealer because I wanted to know it was going to be taken care of the right way (with Quality Parts and labor.) This was when I was introduced to Mr. Zwicker. I explained my concerns of cost and the first thing he said is not to worry we will take a look and see what we can find. I left my trailblazer expecting it to take days to diagnose and get the bad news but to my surprise it was the complete opposite, later that day Roger called and said they found the problem and after some research he found the failed part in the transmission would be partially cover by Chevrolet and my portion of the cost would be just a fraction of what others had told me the repair would cost. I don’t need to tell you how happy and relieved I was; and then to top it off Roger said they can get to work on it right away and I was back on the road never having to miss a day of work. After that experience I have been a loyal customer of Rogers for all my Vehicle service and repair need. I brought my Trailblazer in last month for some front end work. I met with Roger and his Service Advisor Scott Perry and received the same Exceptional service. And again just a couple of weeks ago there was a loud humming and grinding noise coming from the underneath my Toyota Corolla, thinking for sure it would be another transmission problem. The mechanics at Colonial West Chevrolet found it to be corrosion on the splines for the axle assembly; after a cleaning re-lubricating and sealing the Corolla was back on the road running smooth and quiet again. Very impressive when 3 other mechanic’s near my house had no idea what was causing the noise. I know this review may be a long winded one but I am really impressed with how I am treated during my visits to Colonial West Chevrolet of Fitchburg and would like to spread the word. Mario G. McInnis Airline Captain A Very Satisfied Customer. More
by mmcinnis
Employees Worked With
Service Manager Roger T. Zwicker & Adviser Scott Perry
