Colonial West Chevrolet of Fitchburg

We just bought a 2012 Equinox from Marc. It's our third car we've bought from him starting in 2007. This sale went smoothly, he took the time to let us test drive 2 different cars and made sure we got a go car we've bought from him starting in 2007. This sale went smoothly, he took the time to let us test drive 2 different cars and made sure we got a good price on the car before the trade and then he pushed for the extra on the trade that made us feel good about the price we got. He's always friendly and eager to help us find the right vehicle whenever we call or email him. This vehicle happened to be on the lot, but he did a lot of searching and went through hoops to get our other two cars. We had financing before going so we didn't need to deal with anyone else this time. We'll definitely go to Marc again the next time we need to buy a car. This dealer also has a good service dept and they have convenient hours. More

" My name is Rhett Grant and I am proud to have " My name is Rhett Grant and I am proud to have purchased a new work truck at Colonial West-Fitcburg! The entire process at Colonial was very profe " My name is Rhett Grant and I am proud to have purchased a new work truck at Colonial West-Fitcburg! The entire process at Colonial was very professional. I made an Internet inquiry and Kendra responded back to me very quickly. Quicker than all of the competitors. She made me feel very comfortable and set up and appointment for the next day so that a sales person could assist me. At the appointment I was introduced to Marc Grant. Marc asked a lot of questions and before I knew it, he found the vehicle at the price I wanted. From there, the process went smoothly and the financial process was very impressive, professional, and John Woodland was very cooperative and understanding to get me the best financial deal. I will be back in 5 or 6 years to get the Chevy Silverado 2500 HD. Marc knows what I want--stripped down version-no girlie power stuff--not for a work truck! Just tires, engine, heater and lights that's all! Oh, Marc also introduced me to the parts staff and service staff. All very professional also. Even the Sales Manager who burned my hamburgers!! haha! I like them burned anyway. Free coffee for your customer, Keurig System--that's unheard of! keep up the outstanding service! You will be satisfied with your purchasing experience at Colonial West-Fitchburg. A proud owner of a new 2011 Chevy Silverado 1500 Work Truck 4 4WD" More

Pushy, pushy and even more pushy. We felt very uneasy to the point of feeling pressured into purchasing a car. The sales pitch was all about "the monthly payments". "I can get you into this car, but I need the point of feeling pressured into purchasing a car. The sales pitch was all about "the monthly payments". "I can get you into this car, but I need to know what you can afford for monthly payments." "What will it take for you to purchase this car today?" RUN AWAY FROM THIS DEALERSHIP More

I inquired online for a small suv and came across one at Colonial West. I dealt with Sam Chesbrough over the internet and phone. When I arrived at the dealership he introduced me to Paul Smith. I am norm Colonial West. I dealt with Sam Chesbrough over the internet and phone. When I arrived at the dealership he introduced me to Paul Smith. I am normally very hesitant and anxious when buying a new car. Sam and Paul were very helpful and guided me to a new Equinox. Paul was very knowlegeable and easy to talk to and he was not a pushy salesman at all! I am extremely pleased with my new Equinox. I have never had a car with satelite radio and Onstar. Now, I cannot imagine having a car without it. If you are looking to buy a car, I would highly reccommend visiting Colonial West. More

My husband and I bought a 2011 Chevy Equinox, loaded, and we love it! More than we love the car, we love the sales team at Colonial West Chevrolet. They are sales people with a heart! We loved Ivy Schomph we love it! More than we love the car, we love the sales team at Colonial West Chevrolet. They are sales people with a heart! We loved Ivy Schomphe, our salesperson, and Geno Neagle, the Manager. They work hard to see that you get what you want for the price you want to pay. We highly recommend Ivy, Geno, and Colonial West Chevrolet! More

Paul Smith was a pleasure to do business with. I came looking at Impala but concerned about gas mileage. Paul suggested I look at a Malibu as it has a very similar ride and better gas mileage. I am ple looking at Impala but concerned about gas mileage. Paul suggested I look at a Malibu as it has a very similar ride and better gas mileage. I am pleased with my new Malibu. Paul Smith was a friendly, informative, and successful automobile sales person. More

Paul Smith went above and beyond to help my wife and I choose a new car.Paul and John worked with us way past closing on a Saturday to give us a fair trade in price for our vehicle and purchase our new Ch choose a new car.Paul and John worked with us way past closing on a Saturday to give us a fair trade in price for our vehicle and purchase our new Chevy Traverse.I will and have recommended these guys to anyone.I have recommended Paul to a guy who works for me and is interested in a new Volt. John J Cardillo SR More

Hello Everyone, My name is Mario McInnis Hello Everyone, My name is Mario McInnis and I’m writing this review to inform vehicle owners seeking auto service of the wonderful Ca Hello Everyone, My name is Mario McInnis and I’m writing this review to inform vehicle owners seeking auto service of the wonderful Care and Customer service I received from Service Manager Roger T. Zwicker and Service Adviser Scott Perry during my visits to Colonial West Chevrolet in Fitchburg Ma. I own two vehicles, A 2002 Chevy Trailblazer and a 1996 Toyota Corolla. Last year before I owned the Toyota I had a problem with my Trailblazers transmission and I talked with a few places and all quoted me about $2200.00 for the repair; which was never clearly explained to me. None of them took the time really look into my particular situation; Money was tight as everyone knows in this economy and my job requires me to commute long distances, I then thought if I’m going to have it done Its going to be with a Chevy dealer because I wanted to know it was going to be taken care of the right way (with Quality Parts and labor.) This was when I was introduced to Mr. Zwicker. I explained my concerns of cost and the first thing he said is not to worry we will take a look and see what we can find. I left my trailblazer expecting it to take days to diagnose and get the bad news but to my surprise it was the complete opposite, later that day Roger called and said they found the problem and after some research he found the failed part in the transmission would be partially cover by Chevrolet and my portion of the cost would be just a fraction of what others had told me the repair would cost. I don’t need to tell you how happy and relieved I was; and then to top it off Roger said they can get to work on it right away and I was back on the road never having to miss a day of work. After that experience I have been a loyal customer of Rogers for all my Vehicle service and repair need. I brought my Trailblazer in last month for some front end work. I met with Roger and his Service Advisor Scott Perry and received the same Exceptional service. And again just a couple of weeks ago there was a loud humming and grinding noise coming from the underneath my Toyota Corolla, thinking for sure it would be another transmission problem. The mechanics at Colonial West Chevrolet found it to be corrosion on the splines for the axle assembly; after a cleaning re-lubricating and sealing the Corolla was back on the road running smooth and quiet again. Very impressive when 3 other mechanic’s near my house had no idea what was causing the noise. I know this review may be a long winded one but I am really impressed with how I am treated during my visits to Colonial West Chevrolet of Fitchburg and would like to spread the word. Mario G. McInnis Airline Captain A Very Satisfied Customer. More