Colonial West Chevrolet of Fitchburg

Three years ago when looking to purchase a new car my wife and I, after visiting several dealerships walked into Colonial West and met Paul Smith. From the very start Paul was up front, honest and made u wife and I, after visiting several dealerships walked into Colonial West and met Paul Smith. From the very start Paul was up front, honest and made us feel comfortable answering all questions, and finding the vehicle that suited all of our needs. Last night I drove off of the lot in my new 2012 cruze, our third purchase from Paul. During the sale process Paul bent over backward to make sure that I was satisfied, and 100% sure with my decision. From the second we walk into the showroom we are greeted with smiles,and handshakes. Paul has taken the extra time in all of our purchases to make sure we are going to be happy with our decision. I would like to thank Paul, Jeff, and the entire Colonial West staff for the amazing service from the initial sale to the service departments acute attention to detail during scheduled preventative maintenance. Without a doubt when the time comes to purchase our next car, Paul Smith and Colonial West Chevrolet will be our first and only stop. Thanks guys keep up the great work. Steve Schofield More

Kendra was great for us to deal with. We made a complicated deal with 2 cars being traded and 1 new and 1 used car bought. The deals were fair and the service was outstanding. We will be back - and complicated deal with 2 cars being traded and 1 new and 1 used car bought. The deals were fair and the service was outstanding. We will be back - and will recommend Kendra to anyone who asks for our opinion. More

Ivy did an awesome job, never gave up on finding a good deal that would give my husband and myself a vehicle for a payment that works for both of us. deal that would give my husband and myself a vehicle for a payment that works for both of us. More

Jose is a great salesman,no pressure to buy,which i like.He lets you make your choice.I went in to just "look" at used chevy avalanches and drove out with a new 2013.Great price and great people!Love t like.He lets you make your choice.I went in to just "look" at used chevy avalanches and drove out with a new 2013.Great price and great people!Love the boat! More

Jose was not only a fantastic dealer, he sold me a fantastic car. With his knowledge and outgoing and very friendly personality, Jose made buying a new car at Colonial West a wonderful experience. I w fantastic car. With his knowledge and outgoing and very friendly personality, Jose made buying a new car at Colonial West a wonderful experience. I would not only recommend this dealership, but also most importantly, this dealer to anyone who is looking to purchase a new car. Two thumbs up!! More

All I have to say is WOW. I drove 94 miles to go to Colonial West Chevrolet and I would GLADLY do it again. I purchased a beautiful 2012 Camaro 2SS/RS, Victory Red, Black Leather. Upon arriving, I was Colonial West Chevrolet and I would GLADLY do it again. I purchased a beautiful 2012 Camaro 2SS/RS, Victory Red, Black Leather. Upon arriving, I was welcomed by Paul Smith who had the keys in my hand without any wait. I had to wait a few weeks before I could finalize purchase, and Paul helped every step of the way. He even stayed late (and gave my son a small toy!) the first day I came. I don't know of any other dealership or dealer that worked so hard to get a guy his dream car when it could have been easily sold. So if your looking for a dealership, and especially a great dealer, visit Paul Smith at Colonial West Chevrolet! More

I traded in my 2006 Hyundai Sonata for a 2012 Malibu. Paul Smith was great to work with. He spent a lot of time with me explaining all the features in the office and then showed me more during the test d Paul Smith was great to work with. He spent a lot of time with me explaining all the features in the office and then showed me more during the test drive. I loved the car; it had a quiet and comfortable ride. Paul is an honest man with no 'phony sales pitch' just to sell a car! He made the entire sales process clear and I got a great trade-in price for my car as well. A great professional to do business with! More

My purchase was quick easy and everyone at colonial-west was fabulous. All of my needs were taken care of; Kendra was a great! She ensured we were all set at each step in the purchase of my Silverado was fabulous. All of my needs were taken care of; Kendra was a great! She ensured we were all set at each step in the purchase of my Silverado More

My husband Randy and I have just purchased our new to us 2009 Chevy Malibu. I have to admit we are not the easiest customers. Ivy was our salesperson and she was persistent in her efforts to make not only 2009 Chevy Malibu. I have to admit we are not the easiest customers. Ivy was our salesperson and she was persistent in her efforts to make not only our sale but to keep us happy with our choice of dealerships. She excelled at both. I would highly recommend not only Colonial West Fitchburg but Ivy as a salesperson. She went above and beyond to make this a wonderful experience. More

I highly recommend Colonial West Chevrolet if you are looking to purchase a new or pre-owned vehicle. We bought our previous SUV with Colonial West a few years ago and we bring both of our vehicles there looking to purchase a new or pre-owned vehicle. We bought our previous SUV with Colonial West a few years ago and we bring both of our vehicles there to be serviced because they are so wonderful to deal with. Colonial West offers the best customer service whether you are dealing with the service department or the sales department. This month we had the pleasure of working with Kendra Dickinson and my husband and I traded in both of our vehicles! Kendra is one of the most knowledgeable sales people I have ever met. I have dreaded car shopping in the past because I hate the going back and forth that you have to do to get the numbers to work in your favor. With Kendra we simply told her what we were looking for and what price range we needed to be in and she not only made it happen but she made it happen quickly! When we picked up our new vehicles she took the time to go through what each button in each vehicle does. She also assisted us in setting up our OnStar and bluetooth features. Taking the time to go over everything with us was huge and just showed what amazing customer service Colonial offers. If you are looking to buy and you want the best experience please contact Kendra at Colonial West Chevrolet. More