Colonial West Chevrolet of Fitchburg

I had a very positive experience at Colonial West. I had been shopping for cars for several months, and found nothing that I liked. My parents were buying a new car, and we're referred to Colonial West by a been shopping for cars for several months, and found nothing that I liked. My parents were buying a new car, and we're referred to Colonial West by a friend. So I went with them to look at the car they were going to buy. I was walking around the car lot as my parents were signing paperwork, and noticed a 2011 Hyundai Sonata on the lot. I had always wanted a Sonata too but never really found one I liked with a decent price. This one was priced good and had many options I desired, including heated leather seats. I wasn't there shopping for a car myself, but I inquired about the Hyundai. The sales rep told me it was on deposit, so I figured that was the end. I got a call from the sales rep 2 days later on Monday evening saying that the car had been taken off deposit and was available. I went right down to the dealership after work, and was able to test drive it in the snow. It exceeded my expectations greatly in the winter driving, and had low miles and was in great shape. So Paul, the sales rep, took care of everything for me and in less than 24 hours I was able to drive the car home with me. It was a seamless experience for me. It was great service and the staff was very friendly. The positive rating is because they didn't shove the car in my face nor pressure me into buying. They let me decide what I needed to do, and went off of that. I was a little disappointed that my old car got little for trade, but I can't be that upset as it was an older car with problems on the horizon. I know that buying a Hyundai from a Chevy dealer seems a little off, but the experience was great and the transition to the new car was very seamless! More

Got a great car at a great price. Jose Sarita and Ivy Shomphe were very helpful and knowledgeable. Will definitely be coming back for my next car purchase. Shomphe were very helpful and knowledgeable. Will definitely be coming back for my next car purchase. More

The staff at Colonial West Chevrolet is absolutely amazing and they all make you feel so welcomed while you are there. Ivy helped my boyfriend and I get a car quick and easy at the price we wanted all amazing and they all make you feel so welcomed while you are there. Ivy helped my boyfriend and I get a car quick and easy at the price we wanted all while we were having a truck serviced through them! We cant thank Jeff and Ivy enough for finding us the car we wanted at the price we wanted, not to mention how pain free the process was. Ivy made the process enjoyable for us and went out of her way to make us feel "at home" while we were there. The service department did a great job on our truck (as always) and the finance department got everything squared away for us!! I am so happy to have purchased a car through Colonial West and I can honestly say I feel very comfortable knowing that they will take care of us! I have already recommended them to all my friends and family! THANK YOU COLONIAL WEST! More

My experience at Colonial West has changed my feelings on car buying. Usually the whole process is so stressful but not here. Ivy Shomphy was my Sales Associate, and i couldn't get the car i had wanted from car buying. Usually the whole process is so stressful but not here. Ivy Shomphy was my Sales Associate, and i couldn't get the car i had wanted from the begining for my own reasons, but found me a car i actually like better! Her Customer service was top notch. I would recomend them to anyone. If you're in the market for a new car go see Ivy. She's amazing!!! More

Excellent customer service...Friendly and not pushy...no pressure sales...I really feel I got a great deal. I highly recommend Colonial Chevy West. Parts and Service were friendly. pressure sales...I really feel I got a great deal. I highly recommend Colonial Chevy West. Parts and Service were friendly. More

I have been a customer of colonial west for about 8 years now. I have purchased 3 vehicles (2 used and 1 new) from them and have had all of my service work done there. I am always pleased with how helpful an now. I have purchased 3 vehicles (2 used and 1 new) from them and have had all of my service work done there. I am always pleased with how helpful and friendly their service staff is and I never have a complaint when going there. Hence the reason why I keep going there. I can't recommend colonial west enough. More

My husband and I have purchased all our vehicles from Colonial West Chevrolet for the past 15 years. The General Mgr. Jeff Chandler who we followed to Fitchburg from when he was in the Acton, has always Colonial West Chevrolet for the past 15 years. The General Mgr. Jeff Chandler who we followed to Fitchburg from when he was in the Acton, has always been extremely helpful in taking care of us. The service department is amazing getting in and out is never an problem. I'd also like to thank Tom Goodwin in the Parts Department as well as Ivy Shompie and Peggy Rotti who are always happy to assist any way they can. We have referred friends and family to this location. We will continue to purchase our vehicles for our business as well as personal use here. More

I recently purchased a 2013 2500 HD with a Fisher plow from Colonial West and could not be happier with the customer service that was provided to me. Ivy Shomphe was very knowledgable, friendly, and very from Colonial West and could not be happier with the customer service that was provided to me. Ivy Shomphe was very knowledgable, friendly, and very patient with my million questions. By far the best buying experience ever. Thank you so much to General Manager Jeff Chandler and his outstanding team from top to bottom and to Ivy my customer relations rep. at Colonial West. Colonial West is the team you definitely want working for you in all your automotive needs. Again Thank you all so much. I will definitely be sending customers your way. More

I have never had a car buying experience like this. From the moment I walked in I felt welcome. I was given space to look around at my leisure instead of being bombarded like other dealerships. When I was r the moment I walked in I felt welcome. I was given space to look around at my leisure instead of being bombarded like other dealerships. When I was ready for assistance Internet Manager Ivy Shomphe was there to field all of my questions. She was the most knowledgeable sales person I have ever dealt with. She knew exactly what i was looking for and went out of her way to make sure that I was 110% satisfied with my new truck. I have never walked out of a dealership with a bigger smile on my face. If you want a Chevy, go to Colonial West. And if you go to Colonial West, see Ivy. Thank you, Ivy, and Thank you, Colonial West Chevrolet. I plan to be back. More

I came in afterhours for an inspection sticker the customer relations manager still took me in for my inspectio. And wasvery nice to me. I'm a first time customer and would recommend colonial west of customer relations manager still took me in for my inspectio. And wasvery nice to me. I'm a first time customer and would recommend colonial west of fitchburg to anyone looking for great customer service More