Colonial West Chevrolet of Fitchburg

My Daughter Her name is Taniya and she is a seventeen years old Intern who, through the Work-Based Learning Program her high school and Colonial-West provides, wo Her name is Taniya and she is a seventeen years old Intern who, through the Work-Based Learning Program her high school and Colonial-West provides, works along side at Colonial-West with the Internet Sales/Customer Experience Manager Ivy Shomphe. I have bought several cars from Ivy and later had built a personal friendship. As we got to know each other I told Ivy how my daughter studies Graphic Communications at Montachusett Regional Vocational Technical School in Fitchburg, Ma. I later asked if Ivy would be able to do the Work-Based Learning Program with her, after getting permission from the General Manager of Acton/Fitchburg Jeff Chandler they were was all on board. For the last three months she has witnessed excellent customer service from Ivy, she has mentored my daughter in the ways of the Internet Sales department from the first second of contact with the customer to the final check up call/email years later. Along with Ivy she works with another student in the Work-Based Learning Program and ACE program from Oakmont. I know see why she has such loyal customers like myself who will return looking for vehicles. Recently my daughter's car started to fall apart underneath her, Jeff and Ivy both kept their eyes open for potential used cars at our price range, that can last her through her years of college. After keeping their eyes open for awhile, they told me they didn’t feel comfortable put her in an unreliable car and that’s why is was taking so long but it was worth the wait. Since she is to young to purchase her own car, I signed off on a used 2005 Chevy Equinox that she is in-love with! Not only did this car build my credit, it’s built a better business relationship between my daughter, Ivy and Jeff. Thank you so much guys! More

Great dealership Ivy is fantastic ! Our recent purchase was the third in our family from her . Very knowledgable , friendly etc. looking for a vehicle ... Stop in! Ma Ivy is fantastic ! Our recent purchase was the third in our family from her . Very knowledgable , friendly etc. looking for a vehicle ... Stop in! Marianne Powers More

Terrific Experience! What a pleasure Terry made this experience for me! For the first time I was able to go through the car buying process STRESS FREE. Terry took care of What a pleasure Terry made this experience for me! For the first time I was able to go through the car buying process STRESS FREE. Terry took care of everything and was there every step of the way navigating my purchase and making sure I received top quality service. I'm a customer for life!! More

2014 Chevrolet Equinox purchase on 23 May 2014 I would like to take this opportunity to thank Terry Locher for all he did to assist me with a purchase of a new Chevy Equinox!! Terry THANK YOU SIR I would like to take this opportunity to thank Terry Locher for all he did to assist me with a purchase of a new Chevy Equinox!! Terry THANK YOU SIR for all you did for my purchase to go as smoothly as it did!! I look forward to working with Colonial West for all my Equinox needs!! You can rest asuure that I will HIGHLY reccomend Colonial West of Fitchburg to others!! Terry once again thank you and thank you for YOUR SERVICE TO OUR GREAT NATION!!! OUTSTANDING ATTENTIVENESS AND CUSTOMER SERVICE!!! THANK YOU COLONIAL WEST CHEVROLET OF FITCHBURG!! David L. Bice More

Nice car, nice service, nice experience My salesperson Steven was very nice and helpful to me. I would recommend this dealership to anyone. I've not had any issues thus far. My salesperson Steven was very nice and helpful to me. I would recommend this dealership to anyone. I've not had any issues thus far. More

Stressless Purchase Our experience with salesperson George Vargas was simply a pleasure. He provided information, tooks us for a test drive and met our financial concerns Our experience with salesperson George Vargas was simply a pleasure. He provided information, tooks us for a test drive and met our financial concerns for the purchase of a 2014 Chevrolet Cruze 2LT/RS package. He was friendly, informative and never displayed any silly pressure tactics. He delivered what he promised. The staff behind the scenes were fully cooperative too. I do recommend Colonial-West Chevrolet of Fitchburg, MA for your automotive needs. I also have over 15 years of experience with their Service Department, and they provide a good service too. More

Needed a new car I was looking for a new car and through an extensive internet search, located the car I was looking for- a 2014 Chevrolet Impala. Terry has been terri I was looking for a new car and through an extensive internet search, located the car I was looking for- a 2014 Chevrolet Impala. Terry has been terrific throughout the process and made it relatively painless. Everyone I met was professional, friendly and courteous. I will definitely do business with West Colonial in the future! More

Great Service!!!! Colonial West Chevrolet gave me some of the best service I have ever received. They are always courteous and professional. My car (Camaro SS2 Converti Colonial West Chevrolet gave me some of the best service I have ever received. They are always courteous and professional. My car (Camaro SS2 Convertible) is a sunny Sunday driver and is always covered and garaged at home 100% of the time. The service team has given me white glove service whenever I drop it off keeping indoors at all times during the service. This is such a big deal to me and very much appreciated!!! Thanks Colonial West!! More

Exceleny Care I had the pleasure of working with John when I traded in my 2007 Chrysler Aspen for a 2010 Ford Escape. John gave me nothing but the best service and I had the pleasure of working with John when I traded in my 2007 Chrysler Aspen for a 2010 Ford Escape. John gave me nothing but the best service and care and was always around when I needed something. He is the only person I will continue to do business with in the future. I would recommend him to any of my family or friends. John is honest and upfront with everything and I believe I got the best deal as I did for both vehicles. Thanks again John for everything you have done for me. Hope to do business with you again. More

Very solid experience Ivy did a great job of tracking down a truck for me (Honda Ridgeline, from their sister dealership in Dartmouth, MA). She walked me through the whole Ivy did a great job of tracking down a truck for me (Honda Ridgeline, from their sister dealership in Dartmouth, MA). She walked me through the whole process in a very professional manner. No hard sell - she let the vehicle do the talking. The price was competitive. CW Chevrolet seems to have taken care of any outstanding service issues, including new tires and an alignment. The truck was impeccably clean. Dealing with Finance was painless. All in all, a great buying experience! More