Colonial West Chevrolet of Fitchburg

purchase of 2014 Traverse My experience with Colonial West Chevrolet has been great! I've purchased 2 vehicles in the past from Ivy and was very happy with my experience both My experience with Colonial West Chevrolet has been great! I've purchased 2 vehicles in the past from Ivy and was very happy with my experience both on customer service and price. Recently I decided it was time to purchase my next vehicle so I naturally called Ivy and she put me in contact with Terry who did a great job. I am now a proud owner of a 2014 Traverse. Thank you Colonial West Chevrolet. More

I highly recommend I bought my vehicle with the help of Terry"The Go to Guy" Locher. He was helpful, knowledgeable, friendly and courteous. Terry has a great sense I bought my vehicle with the help of Terry"The Go to Guy" Locher. He was helpful, knowledgeable, friendly and courteous. Terry has a great sense of humor which helped me feel very much at ease. I felt comfortable asking any questions I felt necessary . I did not feel the least bit pressured at anytime. I am happy that I chose Colonial West and was lucky to work with Terry on finding the right vehicle for my family and I. More

Excellent Terry Locher made me feel like a friend. He made my car buying experience exciting. He new what I needed and he worked on that. Great guy. I am very h Terry Locher made me feel like a friend. He made my car buying experience exciting. He new what I needed and he worked on that. Great guy. I am very happy to not call him my friend. He as well as Colonial West Chevrolet will always have my business and all my gratitude. Thank You! More

First Car Purchase Bought my first car from Terry "the go to guy" Locher a few days ago. He was incredibly helpful and patient, even as we hit a few road-bumps (all of w Bought my first car from Terry "the go to guy" Locher a few days ago. He was incredibly helpful and patient, even as we hit a few road-bumps (all of which coming from my status as a first-time buyer on a budget, none to do with Colonial West!). Overall, he (and the rest of the staff who helped me) made this experience a great one, and went above and beyond to get me out of the door with the car that was right for me- I will definitely be coming back here for maintenance, or whenever I want to buy my next car! More

Great experience buying a new vehicle I had just begun my on-line search of dealerships in my area to buy a new vehicle and received a reply from my query within minutes from Colonial West I had just begun my on-line search of dealerships in my area to buy a new vehicle and received a reply from my query within minutes from Colonial West sales Rep Ivy Shomphe. Her polite and courteous tone when I called was refreshing and I immediately felt comfortable, so I decided to proceed. When we met, she provided answers to all my questions and the few she didn't have answers to she got immediately from other staff who were just as courteous and friendly. I was trading in a 2005 Avalanche that I had bought new and informed them of the vehicles history and maintenance and they gave me a very good trade value, and she then proceeded to help me navigate through the buying process. I was made to feel comfortable and unpressured. I had a few options installed and before I even took delivery of my new vehicle, she inspected it, found a couple things "she" didn't like, called me to let me know this, had them corrected, and only after they were to her liking, did she feel right in delivering the new vehicle to me. That is how you build trust and I, for one, have found a dealership that I will continue to use for the rest of my automotive career. More

Excellent! Was a pleasure to get my new car at colonial west! Very good staff .I defiantly recommend colonial west of Fitchburg for any maintenance purposes or Was a pleasure to get my new car at colonial west! Very good staff .I defiantly recommend colonial west of Fitchburg for any maintenance purposes or any sales needs More

Salesman Noah made a believer out of me. I bought a vehicle off of Colonial West back in 2007 and my Fianee bought one form them also the same day. We weren't totally impressed at the time we I bought a vehicle off of Colonial West back in 2007 and my Fianee bought one form them also the same day. We weren't totally impressed at the time we had a few issues with the sales manager and there were a few things that we were promised that we didn't get like having a second key made for my fiancees car since it only came with one and getting a bottle of touch up paint for us to cover a few scratches. Nothing major but they were promised to us by our salesman and we didn't get it even though we reminded him at the closing and called once more after the sale. They also sold me an extended warranty package for an extra $1500 and when I went back to have my airbag light turned off they told me it wasnt covered because I put an aftermarket radio and some led lighting in my car so I may have messed up the wiring and it's my fault. So I never got to use my warranty even once even though they promised they would cover all necessary repairs. Fast forward to 7-17-14 I have been looking for a Jeep Wrangler for a few months and I saw one I really liked in the parking lot at Colonial West. I was reluctant to talk to a salesman about the jeep after my last experience but I loved this Jeep and figured I'd give it another shot. Salesman Noah came out and took me for a 30 minute test drive letting me drive it on the highway, back roads and get a feel for how it drives in different situations. Not only did I love the Jeep but really enjoyed the test drive with Noah. We talked about car shows & off-roading like we had been long time friends. I felt comfortable with him right off the bat. He didn't try any sleezy sales gimmicks. He was very low pressure and let me make the decision not just telling me that I had to buy it or do this or that. It was a great experience overall and he turned around my negative opinion. I would recommend Colonial West and if you go there ask for Noah More

Need a new vehicle?? Terry Locker 'the go to guy' rock's it! We Highly recommend Terry Locker "the go to guy" at Colonial West on john fitch if you are looking for a new car.!! He treats you like family,and foun We Highly recommend Terry Locker "the go to guy" at Colonial West on john fitch if you are looking for a new car.!! He treats you like family,and found us a price to fit our budget. More

Good Experience! Every time I bring my vehicle for maintenance I’ve always been treated great service and aid, the staff is very courteous and they always show outst Every time I bring my vehicle for maintenance I’ve always been treated great service and aid, the staff is very courteous and they always show outstanding professionalism. I defiantly recommend colonial west of Fitchberg for any maintenance purposes or any sales needs More

Above Par My wife recently went to dealership with my children, and a non functioning car. After feelings of uncertainty and disbelief, I called the dealership My wife recently went to dealership with my children, and a non functioning car. After feelings of uncertainty and disbelief, I called the dealership in frustration. I had the opportunity to speak with the customer relations mngr. All prepared to be brushed off by cr mgr. (as previously experienced at another dealer), I was surprised. I did not even get as far as good morning this is, before I started sharing my thoughts. Not only did the lady listen to my opinion of the situation. I spoke with the same person through out my service. I was asked for my families first names, and my main concern. My first concerned was resolved with in 5min.(my family was out the door until later that day when our car was finished. I got text messaged when our car was cleaned and finished. Thank you, you did not fix our car, you fixed our day. The second concern (really frustrating) is being told what is wrong and not understanding. She asked service and explained not to just myself. My wife as well by her first name. More