Colonial West Chevrolet of Fitchburg

awful customer service my wife and i are in the process of buying a new car. when we were working with will at colonial west, things were fine. we did not agree on the numbe my wife and i are in the process of buying a new car. when we were working with will at colonial west, things were fine. we did not agree on the numbers, but he was kind and considerate. however, he stepped away and another "manager" walked in and started talking aggressively. when i asked him to write down the numbers on a piece of paper, he would not. i said we will buy a car, i just need to see how you came up with the numbers, he said, "NOTHING IS SIMPLE WITH YOU!" and insulted my wife and me. i will be buying my car from another dealership. More

Thanks Terry "The Go To Guy" You went above and beyond to find me a truck I wanted and even went to get it at another dealership to have for me to look at that afternoon. Thanks a You went above and beyond to find me a truck I wanted and even went to get it at another dealership to have for me to look at that afternoon. Thanks again, Terry "The Go To Guy" More

Terry was awesome! I was so unsure of buying another suv but Terry was so nice and helped me get the vehicle that I completely LOVE. He wasn't a bully and made me feel I was so unsure of buying another suv but Terry was so nice and helped me get the vehicle that I completely LOVE. He wasn't a bully and made me feel very comfortable. More

Thanks Terry! Thank you very Terry for making my truck purchase easy and stress free! I appreciate you keeping me informed of every step throughout the process. Thank you very Terry for making my truck purchase easy and stress free! I appreciate you keeping me informed of every step throughout the process. Love my truck! More

1990 Camaro IROCZ Convertible I would like to thank Terry "The Go To Guy"Locher for being such a great guy. He made my purchasing my new old car an awesome experience. He was very I would like to thank Terry "The Go To Guy"Locher for being such a great guy. He made my purchasing my new old car an awesome experience. He was very knowledgeable about the Camaro I bought. He even took the time to order me a new cover and fog lights. and a catalog with all the great things you can buy for the Camaro. Colonial West Chevrolet is best..... More

First time buying truck would like to thank Terry"the go to Guy"Locher for being a great guy who was polite and up front thank you for help made it easy and fun would like to thank Terry"the go to Guy"Locher for being a great guy who was polite and up front thank you for help made it easy and fun More

Very easy Found the truck I was looking for in the price range I was looking for. Made every thing easy for me in my busy life which was great. Thanks terry Found the truck I was looking for in the price range I was looking for. Made every thing easy for me in my busy life which was great. Thanks terry More

2011 Chevy Equinox from Terry "The Go To Guy" Locher I recently purchased my vehicle at Colonial West and had an excellent experience in doing so. I was hesitant to have a car payment but knew my old car I recently purchased my vehicle at Colonial West and had an excellent experience in doing so. I was hesitant to have a car payment but knew my old car just was not going to make it through the winter. Terry did not pressure me at all and was extremely helpful and worked with me to get a great vehicle I could afford. The whole Colonial West Team was super friendly and I could not have asked for a better experience. Thanks Terry ! More

2014 Chevy Malibu from Terry "The Go To Guy" Locher I was looking to trade in my 2004 Toyota Avalon for a newer vehicle and immediately thought of Colonial West as we have recently used them for service I was looking to trade in my 2004 Toyota Avalon for a newer vehicle and immediately thought of Colonial West as we have recently used them for service on a used Traverse we had bought. The service department was great, we had gone in for an oil change after only a few weeks of owning the vehicle and they pointed out a problem that the dealer we bought it from had missed. We were able to get the vehicle fixed from where we bought it saving us well over $1000 in repairs. Well the experience was just as good in the sales department! I used the on line estimator to value my trade in and within 15 minutes got a call from Ivy who helped schedule me for an appointment to look as some cars the same day. Ivy set me up with Terry and his knowledge of the inventory and features of the car was great! They gave me a great deal on the car and even more for my trade in than the original estimate on line! More

2014 Chevy Silverado from Terry "The Go To Guy" Locher I needed to get a safe winter vehicle and Terry was more than happy to oblige. He helped me find exactly what I needed. He let me take a couple of the I needed to get a safe winter vehicle and Terry was more than happy to oblige. He helped me find exactly what I needed. He let me take a couple of the trucks out until I found exactly what I wanted and what I was comfortable driving. I know that me and my family will be safe this winter in our new truck. Thanks Terry for all your help. More