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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,336 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,336 reviews
September 21, 2015
Amazing guy Terry, what a real American guy... one of the nicest people I have ever worked with. Love my new Cruze! Highly recommend him to everyone Terry, what a real American guy... one of the nicest people I have ever worked with. Love my new Cruze! Highly recommend him to everyone More
by andrew23
Employees Worked With
Terry"The Go To Guy" Locher
September 16, 2015
Great experience I had a great experience at Colonial Chevrolet. Terry Loche is very personable. He was very knowledgeable about the Equinox. I would definitely re I had a great experience at Colonial Chevrolet. Terry Loche is very personable. He was very knowledgeable about the Equinox. I would definitely recommend the dealership and especially Terry to my friends and family. More
by Megan516
Employees Worked With
Terry Loche
September 10, 2015
Great customer service Ivy was eager to help me out with my situation. I was buried deep into a car loan, in which the car needed $$$$ to repair. I explained to her what I w Ivy was eager to help me out with my situation. I was buried deep into a car loan, in which the car needed $$$$ to repair. I explained to her what I was looking for and what I could afford. From day 1 she made the buying process smooth and understandable. No hidden surprises no misconceptions.... She was GREAT! Very happy with my new 2015 Cruze!!! My time and money well spent?? My fiancé and I will be back to see Ivy for our next purchase. More
by KSchreiber0223
Employees Worked With
Ivy Shomphe
September 02, 2015
Great experience Terry was super helpful and friendly and made my first car buying experience a sinch. I highly recommend Terry to any of my friends looking to buy a c Terry was super helpful and friendly and made my first car buying experience a sinch. I highly recommend Terry to any of my friends looking to buy a car. More
by Bkraemer
Employees Worked With
Terry"The Go To Guy" Locher
September 01, 2015
Phenomenal Help Jeff Neagle was a great salesman. Was not pushy at all. Made me feel like part of the family. Highly recommend to family and friends. Jeff Neagle was a great salesman. Was not pushy at all. Made me feel like part of the family. Highly recommend to family and friends. More
by mikej15
Employees Worked With
Ivy Shomphe, Jeff Neagle
September 01, 2015
one if the best customer service I had! I walked in there expecting them today sorry we can't help you- but not only did terry ,the go to guy help us.. He did everything he could to make sur I walked in there expecting them today sorry we can't help you- but not only did terry ,the go to guy help us.. He did everything he could to make sure we got what we wanted. Terry sat down with us, took us step by step of the process, explain everything in great length. He brought us to the car that he knew we wouldn't break our backs in payments. And my husband and I walked out of there buying our first BRAND new 2015 car! It was more than just a pay check to him. And it showed. He spent like six hours with us on a Saturday making sure we got the right car for us! Thank you terry! And I highly recommend him! More
by dkraemer85
Employees Worked With
Terry"The Go To Guy" Locher
August 16, 2015
Awesome Went to Colonial West and was assisted by Jennifer. She was excellent and very professional. Would recommend her to everyone. Great job and very hel Went to Colonial West and was assisted by Jennifer. She was excellent and very professional. Would recommend her to everyone. Great job and very helpful. More
by donnab65
Employees Worked With
Ivy Shomphe
July 28, 2015
Thank you you guys are phenomenal Terry locker is an excellent person. He treated us like a human, I mean some dealers treated me like a loser and they are doing you a favor but I didn Terry locker is an excellent person. He treated us like a human, I mean some dealers treated me like a loser and they are doing you a favor but I didn't get that at all, he made me feel like I was a "customer" and we were at the same level and he was not above me or used some ploy to get my business. I would recommend "the go to guy" no, no I'll rephrase that I WILL recommend terry to everyone who will listen. More
by Varge
Employees Worked With
Terry"The Go To Guy" Locher
July 26, 2015
Very helpful at Colonail West Chevolet WE WALKED INTO Colonial lWest Chevorlet and was very pleased with the hrelp we got from Terry Locher we wanted a certain color Cruz and he got what WE WALKED INTO Colonial lWest Chevorlet and was very pleased with the hrelp we got from Terry Locher we wanted a certain color Cruz and he got what we wanted.VERY PLEASED More
by car girl shirley
Employees Worked With
Terry"The Go To Guy" Locher
July 22, 2015
Great service When I walked in Jennifer Gray was right there ready to help. After a test drive I was in love with the Chevy cruze. She got me through the process an When I walked in Jennifer Gray was right there ready to help. After a test drive I was in love with the Chevy cruze. She got me through the process and even delivered the car the next day to NH. Thank you Jennifer for a great experience More
by Chevy chris
Employees Worked With
Jennifer Gray
