Colonial West Chevrolet of Fitchburg

Very poor sales experience I am posting this negative review of Colonial West Chevrolet after a very poor sales experience. My salesperson was Walter Lahood. After test drivin I am posting this negative review of Colonial West Chevrolet after a very poor sales experience. My salesperson was Walter Lahood. After test driving two vehicles, we settled upon a Silverado pickup, after his suggestion. And after filling out a credit application, Walter came back with two different offers, I agreed to the second offer. Walter stated have we got a deal, I said yes and we shook hands. I asked Walter when I could take delivery of the truck and he stated let’s shoot for Monday. Made a small deposit to hold the truck. After Monday coming and going, I emailed Walter to check in and got no response. Four days later I emailed Walter again along with the General Manager and Sales Manager and finally received a call from Walter stating their working on it. Have not received any explanation. How can an auto dealer make a deal with you, then renege on it ? I have never seen this happen before in all my years of car buying. Colonial West Chevrolet didn’t stand behind this deal. Just didn’t care about making things right. And my deposit has yet to be returned. Unfortunately was not given a copy of the purchase and sale agreement and forgot to ask for one. More

Terry Locher- well done! Terry was very helpful with our interesting out-of-state purchase- always responsive, kind, and didn't shy away from the complications we threw at him Terry was very helpful with our interesting out-of-state purchase- always responsive, kind, and didn't shy away from the complications we threw at him. Great guy to deal with. More

Great! Went above and beyond, and got me the best deal, on the best truck on the lot! Will definitely be coming back for future purchases for my business! Went above and beyond, and got me the best deal, on the best truck on the lot! Will definitely be coming back for future purchases for my business! More

Great service I came to Colonial shopping for a Silverado ....they have plenty of vehicles to choose from. After our test drive Valentin went above and beyond looki I came to Colonial shopping for a Silverado ....they have plenty of vehicles to choose from. After our test drive Valentin went above and beyond looking for the best possible deal for me which he suceeded. Top notch dealer with no hidden or shady tactics like others More

New vehicle purchase. Terry was extremely helpful in answering my questions and it helping to set up the electronics. He answered all my questions and any concerns that I m Terry was extremely helpful in answering my questions and it helping to set up the electronics. He answered all my questions and any concerns that I might have had. More

Second truck This is the second truck I have bought from Terry. Straight forward and honesty is what I expect and got. This is the reson for only shopping with Ter This is the second truck I have bought from Terry. Straight forward and honesty is what I expect and got. This is the reson for only shopping with Terry. More

new to me Blue Chevy Spark (Smurfette) Terry Locher was great, handled the sale with professionalism. Very Happy with the overall experience. will be recommending Terry to ALL my friends an Terry Locher was great, handled the sale with professionalism. Very Happy with the overall experience. will be recommending Terry to ALL my friends and Family. Love my new 2 me Spark. it gets great mileage, and looks kool. More

Highly Recommend Terry was great to deal with and went out of his way to make our experience the best. We highly recommend Terry and his team at Colonial West! Terry was great to deal with and went out of his way to make our experience the best. We highly recommend Terry and his team at Colonial West! More

TERRY LOCHER review Terry sat with me for over 3 hours while we figured out which vehicle was the best fit. He re did paperwork and jumped through hoops to get a deal don Terry sat with me for over 3 hours while we figured out which vehicle was the best fit. He re did paperwork and jumped through hoops to get a deal done. Highly recommend going to him...he'll do nothing but assist you with your decision and answer your questions. More

my car is the best this dealership is the only one to carry the vehicle I was looking for at a great price the guy to see here is definitely paul smith this dealership is the only one to carry the vehicle I was looking for at a great price the guy to see here is definitely paul smith More