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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

4.9
1,459 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,459 reviews

August 24, 2018

Very Good Experience We enjoyed our very first experience buying a 2018 Colorado in August 2018. Our great salesman was Tommie PC Fountain. Tommie was pleasant and knowled More

by Kenny La la COLORADO Cashel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Two techs helped with connecting our phones. Chris Taylor and Eric Perez. They were phenomenal. We can't say enough nice words about Tommie Fountain. We will recommend Colonial West to all of our friends and family. , Tommie Fountain
August 20, 2018

Thank you so much Bill! I purchased a Chevy Cruze off Bill McMahon here and it was an awesome experience. He only focused on my needs and was patient and didn’t pressure me More

by Kaylafontaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McMahon
August 17, 2018

Third Time is a Charm Spoke to Tania on the phone told her what I was looking for, we set up the appointment met with Tommie he showed me the Equinox that I saw on the webs More

by Melissa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommie Fountain
August 17, 2018

Fantastic group to work with! Was immediately greeted by Walter, who proceeded to work with us to find the best scenario for purchasing a pick up. Explained the different options o More

by Brian T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Silvera, Walter Lahood, Gene Centauro
August 15, 2018

Love my Silverado! Fast service . Delivered vehicle as promised. Took care of all requests in prepping the truck for delivery . Priced below market value . Up front with More

by Moto Steve 171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklyn Brown, Tommie Fountain
August 15, 2018

*The most frustrating experience ever* After trying to communicate with this dealer for several weeks, I finally made an offer that I could live with. Even if I was trying to buy a 100,000 More

by FR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Lane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2018 -

Colonial West Chevrolet of Fitchburg responded

FR, at Colonial West Chevrolet, we look to meet and exceed the consumers expectations. As a team we work hard to deliver quality customer service and we have established a favorable online reputation over the past several years. That said, sometimes we fall a bit short on expectations and we look at that as an opportunity to learn about our process and hopefully improve it. I read all of reviews that we receive and when I find any like yours I want to reach out personally to see if there is anything we could have done better. I realize that delays on paperwork can be frustrating and we certainly could have expedited the process and look to learn from it. If you are open to speaking with me directly regarding your visit and concerns, I am happy to speak with you. Geno Neagle General Sales Manager Colonial West

July 31, 2018

2016 Equinox We found the car through the website, and met Tommie when we came in. He was very helpful and extremely knowledgeable. He walked us through the purcha More

by tpduggan70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommie Fountain
July 25, 2018

Excellent Experience Had a wonderful experience getting my second car here, after the first one was totaled. Got the fair pricing in the range I wanted. Franklyn Brown w More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklyn Brown
July 25, 2018

Easiest car buying experience Went in to look, they worked with my budget and what I wanted. Frank was amazing and helped every step of the way! So happy to stay in the Chevrolet f More

by misty24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklyn Brown
July 20, 2018

Purchase of a 2011 Silverado pick up Bill,was very pleasurable to deal with answered all my questions about the truck. He also was very helpful in explaining all these new things this old More

by robertand buddyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McMahon
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