Colonial West Chevrolet of Fitchburg

Friendly service-VY Very friendly and efficient service. Jeff was very helpful, honest and a pleasure to work with. The rest of the staff were also very friendly, especia Very friendly and efficient service. Jeff was very helpful, honest and a pleasure to work with. The rest of the staff were also very friendly, especially John Lane (ask him about the foxes). More

Buying a new 2017 Silverado In October of 2016 I began the process of buying a new Silverado that included the trade in of my 2014 Silverado High Country. Because of my previous In October of 2016 I began the process of buying a new Silverado that included the trade in of my 2014 Silverado High Country. Because of my previous experience when buying my 2014 Silverado, I went immediately to Colonial West. This time, I was connected with Terry Locher (aka The go to Guy!). Terry did not disappoint! I was treated with the utmost respect and professionalism. I knew going in, exactly what I wanted, knew the trade in value of my 2014 Silverado and the price of the truck I was looking for, including all the options I wanted. Terry searched diligently for an available truck, including other dealerships within 200 miles! When we couldn't find what I wanted he guided me through the process of ordering the truck I wanted directly from the factory! While tedious, he made it a very enjoyable process. He kept me up to date with reports on the progress of the build and when delivery could be expected. When the truck arrived I went to the dealership, and between Terry and Manager Carlos Silvera, they walked me though the final numbers and they hit the target # I had predetermined without so much as the slightest haggle! They then proceeded to include add-ons and additional cost savings worth an additional $1500.00 to lower the cost to me below what I had determined to spend. Their goal, as they described it was to provide as enjoyable experience as possible while touting their service department and desire to build repeat customers. I can say first hand from my experience with my 2014 that they met and exceeded their goal. The service department was as good as the said. I am a customer they can count on for repeat business! I highly recommend Colonial West, Carlos Silvera and Terry "the go to guy" Locher! You won't be disappointed! More

Go To Guy goes the Extra Mile I was visiting my family for the holidays when my Mother"s car needed replacing. I had never been on a car lot in my life! Instead of the daunting, I was visiting my family for the holidays when my Mother"s car needed replacing. I had never been on a car lot in my life! Instead of the daunting, high pressure experience I dreaded, we found Terry. He was relaxed, helpful and attuned to her needs. When we couldn't find a vehicle that met her requirements, Terry reached out a few days later, and found the very car that was the best fit for her. He made her feel she was in good hands, and she is pleased to have Colonial West Chevrolet as her service center as well. Thanks Terry, for the attentive service, and a few chuckles along the way. More

Best Christmas Surprise Terry and everyone at Colonial worked really hard with my husband to keep my Christmas present (2015 Suburban) a surprise. Terry was awesome !!! He a Terry and everyone at Colonial worked really hard with my husband to keep my Christmas present (2015 Suburban) a surprise. Terry was awesome !!! He arraigned everything. Terry had my husband picked it up Christmas Eve so he could keep it a secret until Christmas morning . Terry went as far as getting a big red bow to put on it. Christmas morning was unbelievable. This is the 4th vehicle we bought from Colonial and I can tell you that we won't go anywhere else. Everyone there is honest and professional. More

My new car Terry helped me out a lot and put up with my millions of questions. The go to guy always comes through! Ill be coming back again Terry helped me out a lot and put up with my millions of questions. The go to guy always comes through! Ill be coming back again More

great service, honest people. Paul helped us narrow down exactly what truck we wanted and needed. He was efficient, friendly, personable, and to the point. We couldn't have asked f Paul helped us narrow down exactly what truck we wanted and needed. He was efficient, friendly, personable, and to the point. We couldn't have asked for a better experience or salesman. Glad we chose Chevy! More

Great Friendly Dealershp Wouldn't go anywhere else. Great service and honest salesmen. Was able to upgrade my 2014 Chevy Silverado to a 2017 Chevy Silverado. Very Happy Wouldn't go anywhere else. Great service and honest salesmen. Was able to upgrade my 2014 Chevy Silverado to a 2017 Chevy Silverado. Very Happy More

Excellent Customer Service I just bought a 2015 Chevrolet Silverado from Terry. He found me the truck that feet me in minutes. Never pressured me and was there for any questio I just bought a 2015 Chevrolet Silverado from Terry. He found me the truck that feet me in minutes. Never pressured me and was there for any questions I needed. He handled everything for me leaving me with a hassle free experience. If you are looking to buy a new vehicle ask for Terry!! I know i will be going back to him in the future. Thanks Terry!! More

Excellent sales experience I recently purchased a used 2015 Chevy Camaro from Colonial West and had an exceptional sales experience. Sales person was friendly and not pushy and I recently purchased a used 2015 Chevy Camaro from Colonial West and had an exceptional sales experience. Sales person was friendly and not pushy and assisted me in not only obtaining the price I was looking for but also taking care of all the little things to make the buying process go smooth. They actual went the extra mile to make sure I was satisfied. I would highly recommend them. More

Great customer service I bought a 2016 Chevrolet Traverse from Jeff. I never felt pressured and was willing to show me older vehicles away well. He was very informative and I bought a 2016 Chevrolet Traverse from Jeff. I never felt pressured and was willing to show me older vehicles away well. He was very informative and very helpful. He made this process extremely easy. I'd highly recommend them for buying a new or used vehicle. More