Colonial Volkswagen of Westborough - Service Center

Great Service First time at Colonial VW for service on VW Jeta. Bill McGrath was very knowledgeable about the car, he explained everything in detail. Bill said the First time at Colonial VW for service on VW Jeta. Bill McGrath was very knowledgeable about the car, he explained everything in detail. Bill said the service would take a half hour and he completed the work on time. On top of that the waiting area was very comfortable. Will be back! More

Best service The service is the most efficient I've ever dealt with. jim Mederios is a true professional in his running of the service dept and I believe the techn The service is the most efficient I've ever dealt with. jim Mederios is a true professional in his running of the service dept and I believe the technician Kevin is amazing More

Sunday Afternoon - Dino Helped Me Sunday afternoon I was driving and noticed a Indicator Light lit up on my dashboard. Stopped in a parking lot and looked at my manual. Manual state Sunday afternoon I was driving and noticed a Indicator Light lit up on my dashboard. Stopped in a parking lot and looked at my manual. Manual stated to drive car very carefully and bring it to a dealer. I called Colonial Volkswagen and spoke with Dino (sales). I told him that I had a problem with my car and I needed to bring it in, but I also needed transportation home since we only have one car. Dino was driving into work and told me he would call back in 10 minutes as he needed to check to see if I could get a loaner. He called me back and found a loaner. When I went to drop off my car, I was treated very nicely by Dino. He even turned on the air-condition in the Loaner so I would be nice and cool and a hot day. I am very greatful for all DIno's help. You usually would not find such help on a Sunday afternoon. Colonial Volkswagen has treated us very well for the past several years that we have been their customers. More

Five star rating for Colonial Volkswagen I would like to give Colonial Volkswagen and service Consultant Jon Lacey a five star rating for the impeccable outstanding service I received. From t I would like to give Colonial Volkswagen and service Consultant Jon Lacey a five star rating for the impeccable outstanding service I received. From the moment I picked up the phone to decide whether this was going to be the service department for Me to when I drove off the lot after my car repair. Jon Lacey made the choice very easy to give the service department my business.. Jon was very inviting in his conversation , he was down to earth and treated me as a individual not a invoice on his desk. Jon is extremely efficient and thorough . And really cares about the customers wallet. I will stay with Colonial VW for as long as I have my car, with this kind of service department I believe that's going to be a long time! Ask for Jon Lacey he will get the job done. More

Very happy customer! My 2012 VW Jetta GLI broke down on I-395. Could not change gears. No transmission action. Dead in the water. Luckily could hobble off the highway to s My 2012 VW Jetta GLI broke down on I-395. Could not change gears. No transmission action. Dead in the water. Luckily could hobble off the highway to safe spot to call for assistance. AAA towed me about 1/2 mile to nearest VW dealership in Auburn, MA. I had tried calling them and the operator was unable to get anyone on the phone to talk to me even though I was in an emergency situation. Upon arrival a service advisor gave me a little time and not much hope. "you need a clutch." The car had only 40K miles and I am not one to ride the clutch so this seemed unusual. I read comments on line about people getting up to 200K miles on a clutch. I called the Colonial VW Dealership in Medford, MA. from whom I had purchased my Certified pre-owned Jetta GLI 2 years ago and my salesman said the situation sounded a bit off to him and advised me not to commit to whatever report I was given upon further inspection until I had spoken to him. I had waiting in the first dealership about two hours to get a ride home, and in that time no one inspected the car. When I called back mid morning the next day no one had looked at it either. But the above advisor said I think you need a clutch and its about $1200. Maybe by the end of the day someone would get to look into it, I felt like I was dangling by a string and completely uninformed about my situation and at their mercy. I called AAA and had them tow the car to the Colonial Dealership in Westborough. John Lacey the service advisor at Colonial who handled my inquiry, returned my first call within minutes of calling them to let them know my car was on its way. From the get I felt that I was in good hands. Jon even offered to pay for the second tow if AAA decided not to pay for the second tow on the same incident if Colonial did the job. The car beat me to Westborough as I live in Pomfret, CT. By the time I was there, the Westborough team had already been diagnosing my car's trouble. The car was still with the 5 year drive train warrantee. Jon's team had tried moving the gears both while the car was running and while the motor was off. His first explanation to me was that, based on their preliminary testing, the cause was 90% likely to be a problem with the pressure plate, which was a part of the drive train. If the ultimate inspection when the car was disassembled confirmed his notion, the entire repair would be covered under warrantee. This whole event occurred on a Friday so the ultimate report would not be forth coming until the next week. In the mean time Jon ordered any parts likely to be required and expedited a qualified repair tech onto the job as quickly as possible. Jon was incredibly attentive, kept in touch with me with the progress with several calls. He was very happy to inform me that the final inspection had confirmed that the problem was a defective pressure plate and fell under warrantee repair. He delivered the car to me with a brand new pressure plate, flywheel, and clutch. NO CHARGE. In the course of this adventure it was never completely certain what the outcome would be, but I felt totally and transparently informed about what may circumstances were. I did not feel like the doctor was hiding behind the curtain and roughing me up for the worse case. Its easy to be happy when you find that the repair is at no cost. But even if that had not been the case, the openness and honesty conveyed by Jon and his team were much appreciated and let me sleep at night. I will always go the extra 20 miles to Colonial VW in Westborough for any required factory authorized service on my Jetta GLI. THANK YOU! More

Excellent service over the years I started off as a service department customer and was so impressed that we chose to buy a 2nd VW here in 2008. We've been happy with the service on b I started off as a service department customer and was so impressed that we chose to buy a 2nd VW here in 2008. We've been happy with the service on both vehicles over the years (over 100,000 miles each), and especially pleased to work with Bill McGrath as our service advisor. More

Land of excellence! If you like to pamper your VW like I do, Bill McGrath should be your "go to guy"! My first VW and I'm convinced there's no other other service depart If you like to pamper your VW like I do, Bill McGrath should be your "go to guy"! My first VW and I'm convinced there's no other other service department for my Greta! More

Great Service from Colonial VW of Westborough I've been a customer of Colonial VW of Westborough for roughly 5 years now and have had nothing but a great experience. I purchased my car there and g I've been a customer of Colonial VW of Westborough for roughly 5 years now and have had nothing but a great experience. I purchased my car there and get all of my factory services done there. Everyone I walk into while there welcomes me and treats me very well. They are all friendly and helpful. Thanks to Billy McGrath, Ashley Shannon, John Lacey, and all of the other service advisors/department and technicians over the years my car has been running great. Currently at 310,000 miles and going strong. They tell it how it is and don't persuade you to get repairs you don't need. If it's worthwhile to hold off and see if an issue persists they'll tell you that rather than make you spend your money unnecessarily. They are very knowledgeable and I recommend everyone I know with a Volkswagen to give Colonial VW of Westborough a shot if they are having car troubles. More

BAD SERVICE AND SALE I have to say my experience with this dealer was the worst ever in my years of shopping for cars!!! I left the dealer today in tears, NEVER did I fee I have to say my experience with this dealer was the worst ever in my years of shopping for cars!!! I left the dealer today in tears, NEVER did I feel so betrayed and ripped off by dealer like today. Bob the service manager had me waiting 3 hours today, to tell me NO, I can't help you. I honestly would tell anyone to please have your car checked by someone other than this service department before purchasing any of their used vehicles. I was sold a new used car with tires that 3 months into my purchase, have to be changed bc they were to cheap and dishonest to replace them before my purchase. The worst part is that Bob the service manager told me today... "We replaced your brakes". Basically, in a nut shell, they sold me a car with tires that were old. I trusted they were in great condition. But they weren't...and know I have to deal with changing them. When I should be enjoying my new car with new tires. Hard lesson learned you can't trust NONE of these PEOPLE at COLONIAL VOLKSWAGEN!!!!! ESPECIALLY BOB who allowed a vehicle to leave the lot with not only an old cabin air filter but 4 old tires. They have NO CONSIDERATION for their customer and their satisfaction. ALL they care about is numbers and MONEY$$$$$$!!!!!!! HORRIBLE DEALERSHIP!!!!!! More