Colonial Volkswagen of Medford - Service Center

Very disappointed. Had my oil changed on new car for the 1st time and 3 weeks later my oil light came on. Brough it back and found out the plug was leaking and leaked Had my oil changed on new car for the 1st time and 3 weeks later my oil light came on. Brough it back and found out the plug was leaking and leaked oil all over the bottom of my car and I had to wait 1 1/2 hours for it to be fixed. I should have been priority since it was dealerships mistake, I won't use Colonial again. More

Service is good, advisors are knowledgeable. Only downside is price, prices are much higher than other mechanics. If I did all the recommended services I would have spent over $5K on my 12 year Only downside is price, prices are much higher than other mechanics. If I did all the recommended services I would have spent over $5K on my 12 year old Passat. (I'm not doubting their recommendations, only the cost). More

Dam in service was so nice and professional. My car was done earlier than expected 🤭 My car was done earlier than expected 🤭 More

Enjoyed my service at Colonial VolksWagan. They always do a great job. Staff is friendly, knowledgeable, and professional. I’ll always go back. They always do a great job. Staff is friendly, knowledgeable, and professional. I’ll always go back. More

Frank went above and beyond to get info for me. He also worked to keep my service appt within the time I had available. He also worked to keep my service appt within the time I had available. More

Service team did an amazing job and I was satisfied with the work that they did. the work that they did. More

Great service, friendly staff. Helped us with an issue with leaking water and overall great experience. Helped us with an issue with leaking water and overall great experience. More

Very wonderful service team, sales team was no pressure. Welcoming environment, clean and bright. Easy process and very transparent. Welcoming environment, clean and bright. Easy process and very transparent. More

Chris was great. All and all the service experience was top notch. Great communication at the dealer ship All and all the service experience was top notch. Great communication at the dealer ship More

Great Dealership and Michael at the customer service help desk / check in was great with his assistance desk / check in was great with his assistance More