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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,062 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,062 reviews

August 16, 2024

Dealership was great, I also highly recommend Gregory: he was knowledgeable and followed up efficiently with all my questions. More

by ineszalduendo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much, Ines, for your excellent review! We are so glad that Gregory had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

August 16, 2024

Frank is great! Thank you for going the extra mile to make sure I had the valves. I also appreciated that you called. More

by DEBORAH.MATTHEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Colonial Volkswagen of Medford responded

Deborah, we are very happy to hear that Frank provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 15, 2024

Paul Lazzaro has been excellent supporting us during the lease process of our new ID.4 xxxxxx4WD that has been more complex given the fact that we relocated from Zurich to Boston less than three months ago, More

by Christian Benden
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Colonial Volkswagen of Medford responded

Christian, We are so glad Paul had the opportunity to work with you, and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

August 14, 2024

Worked with Greg Cohen to help us purchase our new car. He was extremely respectful and helpful in this process, highly recommend this dealership and working with Greg! So excited for my new car and had su More

by Steph
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Colonial Volkswagen of Medford responded

Thanks, Steph, for your feedback on your recent visit to Colonial Volkswagen of Medford. It's great to hear that Greg was able to assist you and that you had such a positive experience.

August 14, 2024

Steve Warren was great! I had an easy and smooth experience getting my Tiguan, highly recommend. More

by nicholas.porter31
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Colonial Volkswagen of Medford responded

Nicolas, Thanks for sharing about your experience with Colonial Volkswagen of Medford. Steve and our team appreciate your business and hope to see you again soon! Congratulations on your new Tiguan!

August 13, 2024

Medford VW fit me in, got the work done, and kept me in the loop More

by ELLIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 12, 2024

My service looked okay regarding engine oil light, but I wonder two days later, it showed up again… More

by wangjourney7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 08, 2024

Paul Lazzaro is an outstanding salesman. He showed me a variety of cars, both used and new, and explained the pros and cons of each vehicle. He's my only car salesman from now on! Stephanie More

by D. Oates
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Colonial Volkswagen of Medford are glad to have you as a customer.

August 07, 2024

Very happy with the work on my car and the staff was friendly and explained everything to me when the job was finished. Will definitely return for my car upkeep. AV Arlington More

by volpe.anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Anne. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 07, 2024

After years of being a customer, i have been noticing and was subjected to poor customer service. the service rep was exasperated on explaining the issues and didn’t make clear of possible solutions to solve More

by jcmadara
Recommend Dealer
No
Employees Worked With
Al
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Aug 10, 2024 -

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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