Colonial Toyota in Milford

The "RAY" experience at Colonial Toyota If you are looking to buy a car, Raymond Jimenez is the one to see. He was friendly, respectful and extremely helpful. He made my purchase at Colonial If you are looking to buy a car, Raymond Jimenez is the one to see. He was friendly, respectful and extremely helpful. He made my purchase at Colonial Toyota so easy, the best dealer experience I have ever had in my life. Commuinication was great right down to the signing of the papers. I'll be back to see Ray for my next car. More

GREAT experience! I have always dreaded visiting car dealerships because I often feel pressured and uncomfortable. From the very beginning, Frank Pratts was professiona I have always dreaded visiting car dealerships because I often feel pressured and uncomfortable. From the very beginning, Frank Pratts was professional, friendly, knowledgeable, patient, and helpful. He made sure that I understood and was comfortable with every aspect of my purchase. He explained each step of the process and wanted to ensure my full satisfaction. This was the best car buying experience I have had. THANK YOU, Frank! More

Great car buying experience. I brought my grandmother down to Colonial Toyota just to look at her options and she walked out with a beautiful 2013 certified Avalon thanks to Frank I brought my grandmother down to Colonial Toyota just to look at her options and she walked out with a beautiful 2013 certified Avalon thanks to Frank Pratts. Frank was very friendly and it felt like we knew him personally!! Frank handled everything himself, there was no go here go there. I would recommend anyone to go see Frank for a new/used vehicle!! More

Satisfied Customers My husband and I were extremely pleased with the service we received from Frank Pratts. He took the time to answer all of our questions and provided u My husband and I were extremely pleased with the service we received from Frank Pratts. He took the time to answer all of our questions and provided us with all the information that we needed. We were glad that Frank took us through the entire purchasing process and went above and beyond to make sure the registration was not more difficult or costly than it needed to be. Thanks Frank! More

2014 Highlander XLE Just picked up my Highlander today from Frank Pratts at Colonial Toyota. It took longer then expected to get the car due to Toyota Recalls, but I was Just picked up my Highlander today from Frank Pratts at Colonial Toyota. It took longer then expected to get the car due to Toyota Recalls, but I was happy to wait until my new car was already to go and safe. Frank did his best to keep me apprised about when I might expect the car and I understood that it was no fault of his or the dealership for the hold up. I would recommend Frank and Colonial Toyota if you were interested in a new or used car. As this is my third Toyota from this dealership, I can also highly recommend their service department. More

Stories My husband and I went to colonial Toyota to look for a pre-owned work truck or van. When I first met Frank I was sure he was going to be a hard sell a My husband and I went to colonial Toyota to look for a pre-owned work truck or van. When I first met Frank I was sure he was going to be a hard sell and push us into a vehicle we couldn't afford (we had that experience at another dealership that morning). To ease my worries he took put his book of dealer reviews to show me. I asked if he only printed the good reviews and I would form my own opinion. We found a van we liked and frank worked to get the price to an affordable range for us. We were there through lunch time and frank ordered us pizza so we could eat. The bank approval process took longer than anticipated so frank entertained us with stories from his childhood. We heard about his pet xxxxxx, baskin robins, candy factory, and many other things. When all set and done, frank went above and beyond what I would expect from a dealer. A week later we had to resign some paperwork and frank even came in on his day off to accommodate our schedule. I would recommend frank to anyone who is looking for a pleasurable car buying experience. More

Frank the Tank! Frank Pratts knows his stuff! He's been working with Toyota for many, many years! He got us the best deal possible and even offered to share his lun Frank Pratts knows his stuff! He's been working with Toyota for many, many years! He got us the best deal possible and even offered to share his lunch with us! Since we are vegetarians and he wanted us to sink our teeth into his giant meatball sub, we passed. We bought a 2013 Prius color blue. I immediately named her Blue Ivy. Service was awesome! Atmosphere is great. We at no time felt pressured into buying a car in fact, he insisted we shop around knowing full well that we'd be back at Toyota. He's so smart and we like his hats. Anyway, can not wait until 2016 rolls around so we can put ourselves in another new Toyota. Easy on the meat next time Frank. More

Great customer satisfaction on Toyota Rav4 Frank was knowledgeable of the vehicle, he made the whole process easy and stress free experience for me. I had the option to drive the vehicle home t Frank was knowledgeable of the vehicle, he made the whole process easy and stress free experience for me. I had the option to drive the vehicle home the same day if I wished to do so. Good job on following up to ensure that everything is OK. I would definitely recommend him to anybody who plans to purchase any Toyota in the future. More

Excellent Experience & Fantastic Customer Service I was nervous about car shopping as many dealerships can be very pushy. Plus I am still unsure of what kind of car I want, color, price range, how muc I was nervous about car shopping as many dealerships can be very pushy. Plus I am still unsure of what kind of car I want, color, price range, how much I could afford, and whether or not I want to get another car right now or if I want to wait a little bit. However, my visit to Colonial Toyota today was phenomenal! I was introduced to a sales associate, Ryan Bray, who started with the basic questions; i.e. what type of car, color, price range, features & then shown affordable certified used cars. After not finding a used car with all of the features I wanted I was shown the new models. Ryan then with went over all the features and benefits of each car that we looked at, which gave me a good idea of which one would better suit my needs. He then provided a printout with all of the associated costs and what my monthly payment would be for my top choice cars. Ryan discussed the pros and cons of each option; i.e. certified used, new or leased and provided all of this information to me without me ever feeling pressure to make a decision right then. Ryan was everything a sales associate should be; he was friendly, courteous, personable, and enthusiastic. In addition, the dealership was absolutely amazing. It was nicer than some infinity dealerships that I've been to. There is a beautiful waiting area for customers where they have a juice/soda/coffee bar and a separate "kids" waiting area that is enclosed & seemed to be soundproof (always a plus when there are kids involved). Then they have a whole floor dedicated to service with its own waiting area/juice bar. They offer fantastic warranties besides the generic factory warranty. There lifetime Ironclad warranty covers your powertrain for the entire time you own that car, which is awesome! They are probably able to offer that because toyota's are such dependable cars, but still I don't see other toyota dealerships offering that. All in all it was definitely the best car shopping experience that I ever had. I look forward to going back to Colonial Toyota this week to test drive my top choices! More

Great experience! Thanks to Frank for a great shopping experience. He was very friendly, helpful and a nice guy. I will be sure to work with him again the next time I b Thanks to Frank for a great shopping experience. He was very friendly, helpful and a nice guy. I will be sure to work with him again the next time I buy a car. More