Colonial Toyota in Milford

Stories My husband and I went to colonial Toyota to look for a pre-owned work truck or van. When I first met Frank I was sure he was going to be a hard sell a My husband and I went to colonial Toyota to look for a pre-owned work truck or van. When I first met Frank I was sure he was going to be a hard sell and push us into a vehicle we couldn't afford (we had that experience at another dealership that morning). To ease my worries he took put his book of dealer reviews to show me. I asked if he only printed the good reviews and I would form my own opinion. We found a van we liked and frank worked to get the price to an affordable range for us. We were there through lunch time and frank ordered us pizza so we could eat. The bank approval process took longer than anticipated so frank entertained us with stories from his childhood. We heard about his pet xxxxxx, baskin robins, candy factory, and many other things. When all set and done, frank went above and beyond what I would expect from a dealer. A week later we had to resign some paperwork and frank even came in on his day off to accommodate our schedule. I would recommend frank to anyone who is looking for a pleasurable car buying experience. More

Frank the Tank! Frank Pratts knows his stuff! He's been working with Toyota for many, many years! He got us the best deal possible and even offered to share his lun Frank Pratts knows his stuff! He's been working with Toyota for many, many years! He got us the best deal possible and even offered to share his lunch with us! Since we are vegetarians and he wanted us to sink our teeth into his giant meatball sub, we passed. We bought a 2013 Prius color blue. I immediately named her Blue Ivy. Service was awesome! Atmosphere is great. We at no time felt pressured into buying a car in fact, he insisted we shop around knowing full well that we'd be back at Toyota. He's so smart and we like his hats. Anyway, can not wait until 2016 rolls around so we can put ourselves in another new Toyota. Easy on the meat next time Frank. More

Great customer satisfaction on Toyota Rav4 Frank was knowledgeable of the vehicle, he made the whole process easy and stress free experience for me. I had the option to drive the vehicle home t Frank was knowledgeable of the vehicle, he made the whole process easy and stress free experience for me. I had the option to drive the vehicle home the same day if I wished to do so. Good job on following up to ensure that everything is OK. I would definitely recommend him to anybody who plans to purchase any Toyota in the future. More

Excellent Experience & Fantastic Customer Service I was nervous about car shopping as many dealerships can be very pushy. Plus I am still unsure of what kind of car I want, color, price range, how muc I was nervous about car shopping as many dealerships can be very pushy. Plus I am still unsure of what kind of car I want, color, price range, how much I could afford, and whether or not I want to get another car right now or if I want to wait a little bit. However, my visit to Colonial Toyota today was phenomenal! I was introduced to a sales associate, Ryan Bray, who started with the basic questions; i.e. what type of car, color, price range, features & then shown affordable certified used cars. After not finding a used car with all of the features I wanted I was shown the new models. Ryan then with went over all the features and benefits of each car that we looked at, which gave me a good idea of which one would better suit my needs. He then provided a printout with all of the associated costs and what my monthly payment would be for my top choice cars. Ryan discussed the pros and cons of each option; i.e. certified used, new or leased and provided all of this information to me without me ever feeling pressure to make a decision right then. Ryan was everything a sales associate should be; he was friendly, courteous, personable, and enthusiastic. In addition, the dealership was absolutely amazing. It was nicer than some infinity dealerships that I've been to. There is a beautiful waiting area for customers where they have a juice/soda/coffee bar and a separate "kids" waiting area that is enclosed & seemed to be soundproof (always a plus when there are kids involved). Then they have a whole floor dedicated to service with its own waiting area/juice bar. They offer fantastic warranties besides the generic factory warranty. There lifetime Ironclad warranty covers your powertrain for the entire time you own that car, which is awesome! They are probably able to offer that because toyota's are such dependable cars, but still I don't see other toyota dealerships offering that. All in all it was definitely the best car shopping experience that I ever had. I look forward to going back to Colonial Toyota this week to test drive my top choices! More

Great experience! Thanks to Frank for a great shopping experience. He was very friendly, helpful and a nice guy. I will be sure to work with him again the next time I b Thanks to Frank for a great shopping experience. He was very friendly, helpful and a nice guy. I will be sure to work with him again the next time I buy a car. More

Excellent The sales person is the best , responsible, faster, and explaining everything clear... He is patient and he has experience...he is friendly and Spanis The sales person is the best , responsible, faster, and explaining everything clear... He is patient and he has experience...he is friendly and Spanish speaking...which is my LENGUAJE ....thank you Frank Pratts for all your help... More

Frank Pratts gets it done Frank Pratts brought us from "just looking" to driving off in a new Prius, and facilitated the return of our leased car (to another manufacturer's de Frank Pratts brought us from "just looking" to driving off in a new Prius, and facilitated the return of our leased car (to another manufacturer's dealership). He demonstrated the vehicle, allowed us a lengthy test drive, and provided all the financial options based on our preferences. This allowed us to make a decision based on information, not sales pressure. He was genial and likable throughout the process. Special mention to his associate Ray Jimenez, who also tended to all our concerns, and even accompanied us when we dropped off our lease to ensure we were properly accommodated. Side note: If any TV producers want an idea for reality show, "Frank and Ray Sell a Car" would be a hilarious hit! Two nice guys with whom we shared many laughs during the process. More

Nice experience Had a great experience with Frank, he was courteous, knowledgeable and helpful, I think I got a fair price but I know you guys have to make money, I'm Had a great experience with Frank, he was courteous, knowledgeable and helpful, I think I got a fair price but I know you guys have to make money, I'm very happy with the Rav4. More

My Experience at Colonial Toyota Frank was an amazing salesman very professional and friendly & funny. He made me feel confident in my investment with my new toyota camry. im pleased Frank was an amazing salesman very professional and friendly & funny. He made me feel confident in my investment with my new toyota camry. im pleased with my purchase. i look forward to doing business with Frank in the future. i will definitely recommend Frank at colonial toyota to my friends. More

New lease My wife and I met with Frank to look into leasing a new car. Though we knew which model we wanted, Frank worked with us in the most respectful manner My wife and I met with Frank to look into leasing a new car. Though we knew which model we wanted, Frank worked with us in the most respectful manner, from selecting the color, thru getting an acceptable price, thru financing, and finally thru the delivery process. We both would definitely rate this as the best experience we have ever had with any car dealership, by far. We felt absolutely no pressure what so ever. We were given the time we required to make the decision that was right for us. More