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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
804 Reviews

804 Reviews of Colonial Nissan of Medford - Service Center

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October 12, 2024

. Immediate response to my request for checking damage. Effective job and quick service.. Fix and replace parts in short time. Polite and efficient personnel. More

by Eleni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Casiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan (service department) excellent service
Oct 12, 2024 -

Colonial Nissan of Medford responded

Eleni, thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

October 11, 2024

unnecessary things they charge. Always trying to change unnecessary extra things.Labor charged so much this time. More

by pandeykrishna1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Santarpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Colonial Nissan of Medford responded

Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Alex Chase, Service Manager achase@nissanofmedford.com

October 11, 2024

Amazing team! Everyone is so committed to making sure the customer has a unique and personal experience. Job Well Done! More

by BJOHNSON51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

October 11, 2024

Great fast experience each and every time I go to this location. Won’t go anywhere else. More

by JNESSA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

October 10, 2024

More than leadership I will say the experience because of Laura was good. She was very prompt in registering the car and hearing the problem. Got work done in committed time More

by SANCHit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Oct 10, 2024 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Laura met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

October 09, 2024

I came to Colonial for service on my older Nissan as another local dealership who had previously serviced the vehicle did not service it correctly (12 volt battery replacement). Laura and Alex explained More

by dlieber0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Notartomaso
Oct 09, 2024 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Laura and I met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

October 04, 2024

My experience with getting my vehicle could not have been better. Joanne and Jessica were extremely courteous and professional. the communications was excellent. More

by tkinnon63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your kind words for Joanne and Jessica, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

October 02, 2024

The service department at colonial Nissan was extremely helpful in having an engine replaced under extended warranty. Jonathan was exceptional and kept me informed every step of the way. More

by cdemato0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service department
Oct 02, 2024 -

Colonial Nissan of Medford responded

Thank you for your kind words for Jonathan and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

October 01, 2024

Laura, in Service dept, was exceptional in her communications and walking me through the entire repair process - remotely (I'm not in Mass). More

by mde_gregorio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura (Service)
Oct 01, 2024 -

Colonial Nissan of Medford responded

We are delighted to have provided you with a positive experience. We'll be sure to share your compliments with our crew. We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

October 01, 2024

Quick and most efficient very nice atmosphere in the service section. Highly recommend this dealership! More

by RLPCAPPY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnaton was his first name I believe
Oct 01, 2024 -

Colonial Nissan of Medford responded

Thank you for the five-star review. Thank you for choosing Colonial Nissan and helping to spread the word about us. Alex Chase, Service Manager achase@nissanofmedford.com

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