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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
804 Reviews

804 Reviews of Colonial Nissan of Medford - Service Center

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January 30, 2024

I had a great experience getting my Leaf serviced for the first time. As a first time EV owner I felt pretty clueless about how often I needed to service my vehicle or get it checked out to keep it running s More

by danielle.marie.evans
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Colonial Nissan of Medford responded

Thank you, Danielle, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

January 29, 2024

Great service. The car is working fine, after the repair the turning noise is gone. Thank you! More

by hectorrp07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your kind words, Hector, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

January 29, 2024

Great service, very professional, and very efficient. They took me in quickly as I was in a new city and trying to get around. I appreciate their professionalism. Also, they provided me Lyft services for More

by ghudepranjali01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Casiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. Jessica, Joe, and Jonathan appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

January 28, 2024

Same day service. Staff could dress more professionally. Some can be more friendly than a few that made the visit comfortable. More

by donngage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2024 -

Colonial Nissan of Medford responded

Don, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

January 26, 2024

Service was quick and easy to schedule, service attendants were helpful and updated me when needed More

by sarah.medwar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us, Sarah. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

January 26, 2024

Very fast service, in and out in about 45 minutes for an oil change and tire rotation. Very friendly staff, too! More

by lamb.kellan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

January 25, 2024

Fast and friendly service! Alex was very reassuring knowing what was the issue with my car. Could not be happier with the result. More

by KERYS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that Alex had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

January 25, 2024

Laura is always a pleasure to deal with! Very helpful, pleasant, understanding and knowledgeable. When she’s there I feel confident that I’m being treated fairly and respectfully. Dealing wi More

by Kathrynm61091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Jan 26, 2024 -

Colonial Nissan of Medford responded

Thank you for the kind words for our service department, Kathryn! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

January 24, 2024

I love going to this place for service. People are very friendly and work done in no time. Very professional. More

by tiquicia1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Colonial Nissan of Medford responded

Thank you for your very kind review. Jessica and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

January 24, 2024

service department is professional, courteous and communicates well. I take my vehicle in for service because of this and appreciate the service Laura and other staff provide. More

by DJKALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Jan 24, 2024 -

Colonial Nissan of Medford responded

DJ, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Laura delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

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