Colonial Nissan of Medford - Service Center

Very professional, courteous and informative. They answered all my questions about concerns in a non judgment manner. My first there and I felt totally respected They answered all my questions about concerns in a non judgment manner. My first there and I felt totally respected More

Good service, but overcharged for labor. Engine light came on. The diagnostic found a faulty oxygen sensor, where apparently the wires were chewed on by a rodent. They replaced the sensor Engine light came on. The diagnostic found a faulty oxygen sensor, where apparently the wires were chewed on by a rodent. They replaced the sensor, charging me for a full 2 hours of labor ($340). I have done some engine repairs in the past, here's the actual breakdown: 1) plug in the computer to get the error code = 10 minutes max, 2) replace the oxygen sensor = 20 minutes max (it is totally exposed, not a tricky replacement), 3) plug in the computer to confirm the error code is gone = 10 minutes max. About 30 minutes of labor, maybe 40. But they charged me for 120 minutes. Now, they did look at 2 factory recalls (as far as I can tell just glanced at the rear-camera wiring and made sure the steering wheel wasn't off center), and also did a 'complimentary' multi-point inspection, and perhaps all that together took another 20 minutes. So then, I'm guessing they added all that together, with the actual repair, and perhaps it took 1 hour and 5 minutes, so they rounded up to 2 hours of labor. However, I'm not supposed to be paying them for the factory recalls or the multi-point inspection. So, regarding pay, they doubled the labor charge (at least), should have been $170 max. Price = 1 star. However, besides that, the service was good. Laura at the service desk was professional and quick (and nice). They have a complimentary shuttle service anywhere within 8 miles, to take you some where after you drop off. And they got the car back to me in 1 day. Service = 5 stars. Combined rating (1 + 5)/2 = 3 stars More

Service was fast. Joanne was friendly and helpful. She explained everything in a way that I could understand. Joanne was friendly and helpful. She explained everything in a way that I could understand. More

Very friendly, polite, knowledgeable. The work always gets done quicker than expected. Always feel like you get a reasonable price for an oil change. The work always gets done quicker than expected. Always feel like you get a reasonable price for an oil change. More

I was very happy with everything and I would recommend that dealership to France thank you very much have a great day that dealership to France thank you very much have a great day More

The car was taken on time. Staff were courteous, professional, and knowledgeable I was informed of the repairs that were done and any others that need attention the next ti Staff were courteous, professional, and knowledgeable I was informed of the repairs that were done and any others that need attention the next time I came in for an oil change. More

Service staff was very helpful. Got in and out quickly. Very easy to work with. Got in and out quickly. Very easy to work with. More

Great service, kept me well informed the entire time while being serviced. Thank you much! while being serviced. Thank you much! More

The issue was fixed on time and correctly. The staff was friendly and courteous. The work was completed as promised. The staff was friendly and courteous. The work was completed as promised. More

Professional and work completed in a timely manner. The staff are knowledgeable and follow through. The staff are knowledgeable and follow through. More