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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
804 Reviews

804 Reviews of Colonial Nissan of Medford - Service Center

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March 04, 2024

Short waiting period, job well done, kept me informed, superior waiting area. Very happy iverall. More

by RIDERLB1545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

March 02, 2024

Alex did a fantastic job getting my vehicle serviced and working with a 3rd party to coordinate service, repair, and payment; he kept me up to date during the entire experience. Excellent job! More

by TPSHOPK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Alex here at Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

March 01, 2024

Helpful pleasant staff. They took care of all my needs. Uber service was a very pleasant surprise. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hervin Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Minigan
Mar 01, 2024 -

Colonial Nissan of Medford responded

Thanks, Steve, for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

February 29, 2024

I had given to fix engine light that cost me $3000 few days later I was hearing filing noise from tire. I went to my local mechanic to find out the issue and it turned whoever worked on my car at colonial More

by pradymm
Recommend Dealer
No
Employees Worked With
Don’t remember the name
Feb 29, 2024 -

Colonial Nissan of Medford responded

You contacted our service director Alex he asked you to bring the car in, he did tell you he was sorry for any inconvenience he would be happy to help in any way. He told you it would be taken care of ASAP. You decided you did not want to bring it back, and i could understand that. We did say we were sorry, we would not want to put anybody in danger, when you did talk to Alex ( your exact words to him were things happen and you wanted to bring it to his attention). We are sorry and if we can correct in any way please call. Sincerely, Joe Bellizia General Manager

Feb 29, 2024 -

pradymm responded

Joe, Alex didn’t apologize, he did not take responsibility and he did not ask me to bring the car for check up. Instead he was saying your tire might have been loosed because somebody must have tried to steal your tire. I have been coming to colonial Nissan since 8 years and I am disappointed with the service. I understand mistakes can happen but Alex did not take the responsibility of the mistake Pradeep Mahale

February 28, 2024

They always give best service I never feel I’m being forgotten Always keeps me posted More

by jamespcerulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Colonial Nissan of Medford responded

James, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

February 28, 2024

Servicing my vehicle was such a quick and easy process! Thanks Colonial Nissan of Medford! More

by jdupree5225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. Alex and our team appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

February 27, 2024

The people are nice and this was the first service that I had at any nissan in the past two years that took less than an hour. However, paying almost $200 to find an easily describable issue is insane. Also, More

by anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not remember who I spoke to
Feb 28, 2024 -

Colonial Nissan of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Alex Chase, Service Manager achase@nissanofmedford.com

February 26, 2024

Service was done quick and efficient. The desk people were very pleasant interacting with them was less tense as I felt from my personal experience in the past More

by SUSANTOUREAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilo Oliveira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Minigan
Feb 26, 2024 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out, Susan. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

February 26, 2024

I arrived and Joanne greeted me and got my car in the queue for service. The dealership handled the work efficiently and in a timely manner. I would recommend Colonial to anyone for the service and frien More

by D.NOTARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with Joanne and our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

February 24, 2024

Car buying process was easy and painless. I would buy another car from colonial nissan More

by ANDYDPLUMBING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

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