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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
804 Reviews

804 Reviews of Colonial Nissan of Medford - Service Center

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August 14, 2024

This job is fantastic very well your boss is very good thank you for the opportunity to work with me and see you soon thank More

by ELIODOR21
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanne sasso
Aug 14, 2024 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad Jessica, Joanne and our team were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

August 14, 2024

The Nissan team is great ! Love the crew they make sure you feel at home More

by latino116
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 12, 2024

Great service very efficient and professional customer service always have quick appointment available for any services that I need. More

by josselinmh.92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Santarpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that Fred and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

August 08, 2024

Very kind and efficient compared to having seemingly the least amount of staff working there. I didn't feel like they were overcharging either, which is the best when I go for car maintenance. More

by SYWH33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura was very kind!
Aug 08, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

August 06, 2024

Excellent and quick service from this dealership. My car was fixed same day.I had failing control arms on my 2015 altima, and both were replaced under warranty. More

by nasserbalinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Aug 06, 2024 -

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Balinda, and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 05, 2024

Awesome dealership always take care of me and my needs and always make sure the best service is provided! Thank you Alex, Calvin, and Jess More

by alstonkeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Santarpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Colonial Nissan of Medford responded

We are very happy to hear that Alex and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 02, 2024

This dealership impressed me by doing so much important work on my car in one day, and every staff person went above and beyond to make everything go so smoothly. In just one day, I went from being afraid More

by stacie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura
Aug 04, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

July 31, 2024

The customer service representatives were very helpful and friendly. I was happy with the speedy service and response. More

by ntran1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura
Aug 01, 2024 -

Colonial Nissan of Medford responded

We are very happy to hear Jessica, Laura, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

July 31, 2024

I have been going to Colonial Nissan for vehicle maintenance for many years and I bought my last 3 cars from them. They are attentive, knowledgeable and professional. They will apply the recent serv More

by SHARONMARYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Colonial Nissan of Medford responded

Sharon, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jessica and our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

July 30, 2024

I have brought my car to Nissan twice in the last month to get a tire replaced. For some context, me and my family have three cars from Nissan two of them we bought a colonial. I was sold the entire packag More

by joerabbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure of the gentleman‘s name I believe it’s Jonathan
Jul 30, 2024 -

Colonial Nissan of Medford responded

Joe, I checked into the incident in question and i found out you had two claims inside of 30 days IAS request more information in these types of circumstances. Also your tire was out of stock locally so we had to have it shipped in. I am sorry for the inconvenience and i appreciate the feedback but please give me a call to see if we can do something for your inconvenience. Alex Chase Service Manager Colonial Nissan of Medford. 781-475-5780.

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