Colonial Nissan of Medford - Service Center

Not happy, too many problems. Spending own money to fix. I came back to dealership with multiple problems and only one fixed. Won’t recommend or use again. Spending own money to fix. I came back to dealership with multiple problems and only one fixed. Won’t recommend or use again. More

Joanne was very patient, knowledgeable about the process, and helpful. She kept me in the loop every step of the way and displayed empathy and understanding. and helpful. She kept me in the loop every step of the way and displayed empathy and understanding. More

The best service in every department. Laura is my go to gal but all the others at the service desk are fabulous as well, knowledgeable, friendly, and treat you as family. The repairmen Laura is my go to gal but all the others at the service desk are fabulous as well, knowledgeable, friendly, and treat you as family. The repairmen are great, the sales staff honest and helpful. Have taken several cars here over the years and will continue to do as well as recommend to others. Kudos to all. More

I had a very good experience with my oil change. Service was quick and there were coffee and water in the waiting area. Joanne was very attentive to my needs. Service was quick and there were coffee and water in the waiting area. Joanne was very attentive to my needs. More

I was very pleased to be able to leave my car at the dealership while the work was performed. This allowed me to smoothly navigate getting to and from the airport and my home, which was a great help! Th dealership while the work was performed. This allowed me to smoothly navigate getting to and from the airport and my home, which was a great help! Thank you! More

The process of originally scheduling my appointment with Colonial Nissan of Medford wasn’t very sensical. I had to come in with my vehicle for an “inspection” before the recall could be scheduled, even thou Colonial Nissan of Medford wasn’t very sensical. I had to come in with my vehicle for an “inspection” before the recall could be scheduled, even though I had just got an inspection at another site, and when I arrived it was a 5 min process of me giving info and signing a paper. I appreciated the quickness but I believe that step could’ve been skipped for convenience. Other than that, the service team was awesome! The best experience I’ve ever had. They were kind, transparent, and great at communicating via phone. While I’m in the greater Boston area I will likely continue to come to this location for services. Their flexibility for weekend services is also favorable! More

Joanne was very friendly and helpful. Thanks very much. I also appreciated the shuttle service -- it was quick and easy. Thanks very much. I also appreciated the shuttle service -- it was quick and easy. More

Laura in the Service Dept. was excellent. She kept me apprised of everything going on. was excellent. She kept me apprised of everything going on. More

I am happy with the good service. Jonathon is always my favorite person to help me to resolve the problem! Jonathon is always my favorite person to help me to resolve the problem! More

They got my car in as soon as they opened and provide Great Customer Service to me while I was visiting Boston on vacation. Thanks to All. Steve Great Customer Service to me while I was visiting Boston on vacation. Thanks to All. Steve More