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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
852 Reviews

852 Reviews of Colonial Nissan of Medford - Service Center

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April 09, 2025

Great service center with great professionals that care for you and your vehicle. The people at the front decks of service center are awesome and never disappoint! More

by KEVINSHANNNON27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

April 08, 2025

For my first trip to a nissan dealer I was expecting more information on my car. I am used to getting details on brake status and other information on transmission fluid change options etc. When I inquired More

by hughes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Sasso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Colonial Nissan of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Chase, Service Manager achase@nissanofmedford.com

April 04, 2025

They respond quickly for appointments and they are very friendly. I feel at home. I recommend it 100%. More

by villatoroedgar11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Santarpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 02, 2025

Service was great and clean. Joanne was very knowledgeable, professional and very friendly. Will return More

by JUDICASPY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

April 01, 2025

Came to buy a car. Staff are pretty friendly but Sales Rep Matthew was laid back, attentive and on top of things. Car title was delayed by the lien-holder but he knew i More

by radhamesdume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
Apr 01, 2025 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

March 28, 2025

Great service, kept me informed about the progress of my car. Clean and comfortable waiting area More

by ORTIZ.S.MARTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

March 27, 2025

Was very easy too schedule my oil change and got the date right when I wanted it More

by stratis111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Mar 27, 2025 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

March 17, 2025

Great service, great turn around time, very nice people, will definitely be back the next time my car has problems More

by anirudh_prakash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Bacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Santarpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Casiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hervin Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Rideout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nilo Oliveira
Mar 17, 2025 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

March 17, 2025

Greta staff. Always very helpful and knowledgeable. They keep you updated throughout your service appointments. More

by laursupple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

March 17, 2025

I dealt with Alex Chase at Colonial. He was excellent he took care of everything. We will be getting another vehicle sometime in June and this is the dealership that we will go back to More

by GINNYBILLYLISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
Mar 18, 2025 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad Alex was able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

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