Colonial Nissan of Medford

The moment we entered Colonial Nissan, we were met with friendly, courtesy professionals. Right off the bat, Nilo felt like an old friend. He quickly got us into a 2023 Rogue for a test drive. We loved the friendly, courtesy professionals. Right off the bat, Nilo felt like an old friend. He quickly got us into a 2023 Rogue for a test drive. We loved the car but Nilo understood our desire to check out other makes and models—and told us we'd be back. And after test driving many other cars at other dealers, we came back the next day! Nilo, Gerson, Jim and the rest of the team were great to work with. We love our new Rogue and are happy that we leased from our local Nissan dealer. More

I originally went to Colonial to test drive 2019-2020 Murano's The Staff was friendly and attentive. I test drove the two neither of which I bought largely due to their cosmetic conditions-vs-price. I ma Murano's The Staff was friendly and attentive. I test drove the two neither of which I bought largely due to their cosmetic conditions-vs-price. I made it clear to the sales staff that I was interested in buying in Medford where I live. Three weeks later I purchased a 2020 Murano at Bernardi in Wellesley that fit my needs; Up until that point, I kept checking daily on-line at Colonial but didn't see what I wanted. I needed a car. One month into owning my Murano, the car notified me that it was time to change my oil and filter. I called Bernardi and spoke with my Salesman who promised me during the purchasing process that they had the best service, about an oil change , the cost and how to go about scheduling. I told him that I wanted to get this done before the New Year and that I was off on Friday. He told me that he'd call me back....Thank God I didn't hold my breath. I went on-line and scheduled my service with Colonial. I received a call back almost immediately and we confirmed the date and time. I dropped the car off on the day scheduled and was made to feel welcome as I sat in the customer service waiting room watching The God Father II with a very nice partially deaf couple from Everett. If I continue to use the services of a Dealership and remain in Medford, I will come back for service at Colonial again More

I was well received as soon as I arrived. The customer service was fantastic and professional well as the maintenance of the service personnel. Lino The customer service was fantastic and professional well as the maintenance of the service personnel. Lino More

It is always a pleasure to service my car at this location! The staff are friendly, timely and they make sure to explain in detail what the diagnostics are. Making an appointment is easy and you alwa location! The staff are friendly, timely and they make sure to explain in detail what the diagnostics are. Making an appointment is easy and you always receive a call a day or two prior as a reminder/confirmation. Thank you Nissan! More

When I bought the car I realized that the touchscreen display wasn’t working. Jonathan told me that he will make an appointment to have it fixed for me . After 2 weeks i haven’t heard from him so I calle display wasn’t working. Jonathan told me that he will make an appointment to have it fixed for me . After 2 weeks i haven’t heard from him so I called to remind him , he said I don’t have to worry because he didn’t forget it . Now it’s been more than a month, he never called or made me an appointment, they never fixed my car . Even when it was still on the 30 days warranty. Update : after leaving the review the manager called me next day and ask me to bring the car to get fixed. Car has been in service for a week. Will update this review later when I get the car . More

They’re responsive, knowledgeable, timely. They are communicative about all procedures necessary and make sure I understand why a fix is nefessary They are communicative about all procedures necessary and make sure I understand why a fix is nefessary More

I got a coupon ($29. 99) from Colonial for their service as a Christmas gift. So I went to Colonial. But they asked me to pay $55.78 in the end. I feel I am deceived. 99) from Colonial for their service as a Christmas gift. So I went to Colonial. But they asked me to pay $55.78 in the end. I feel I am deceived. More

They had friendly service, a nice waiting lobby with coffee and a TV, and the repairs were quick. coffee and a TV, and the repairs were quick. More

Friendly; eager to please; go the extra mile! Why would I want to go anywhere else? Why would I want to go anywhere else? More

Easy to book service, friendly reception staff work is done efficiently and well but is expensive. done efficiently and well but is expensive. More