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Colonial Nissan of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.7
1,516 Reviews
Our highly trained sales staff at Colonial Nissan has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves
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104 Mystic Ave

Medford, MA

02155

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Showing 1,516 reviews

November 05, 2023

Tried to rip me off, told me , gave me dirty oil in oil change after refusing additional services, stay away More

by lepardo131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Sasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Colonial Nissan of Medford responded

We did do an oil and filter service to the customers vehicle, and did not put the old oil back in it they got their paper work that the oil service was done. Yes the customer did wait longer than expected, and the manager gave the customer the oil and filter service at no charge to them. The vehicle does have a rusted and porous oil pan, they chose not to have it done. So they have and oil service done, find out wrongs wrong with their vehicle, and it is done at no charge to the customer. ??????? Sincerely Joe Bellizia

Nov 06, 2023 -

lepardo131 responded

I saw the oil come out of the car with my own eyes from other repair shop dont believe the response, just saving face

November 04, 2023

The customer service was great. The team was very friendly and knowledge. the wait time was very reasonable. More

by NORMAABDULLAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2023 -

Colonial Nissan of Medford responded

Thank you, Norma, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

November 03, 2023

Personnel is personable and professional. They will make sure you are always happy with their service. More

by JOSIESTUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2023 -

Colonial Nissan of Medford responded

Thank you, Josie, for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

November 03, 2023

Joanne was great! Very polite and knowledgeable. I was informed I could reach out if o needed anything. More

by CHANGELIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joanne and our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

November 02, 2023

Great service! They explained everything and went over the bill and service that was done. They explained how car was looking if there were any concerns! More

by seanmhoar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

November 02, 2023

I bought my car in for service for 2 recalls and evaluation of one of my tires since I have warranty on it. The staff was ready for me on time. The services were provided and tire claim went withou More

by CPAIVA2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Declan Foyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

November 02, 2023

The team at Colonial Nissan always exceeds my expectations and caters to my needs in a manner that brings me back there time after time as a repeat customer. Mike and Carl went out of their way t More

by NanS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Colonial Nissan of Medford responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks, Nan, for choosing Colonial Nissan of Medford! Joe Bellizia, General Manager jbellizia@nissanofmedford.com

November 02, 2023

Horrible, appointment made car brought in called few days later. Was told hadn’t looked at it yet. . The Service guy Brandon and his boss were rude and totally didn’t care. Bought several cars there. Will ne More

by N.KOTZUBA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Sasso
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Colonial Nissan of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Alex Chase, Service Manager achase@nissanofmedford.com

November 02, 2023

My customer service was really great and sweet. Laura keep going yo make a wonderful Job with colonial nissan in medford More

by saintoiryanie
Recommend Dealer
Yes
Employees Worked With
Laura
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Nov 02, 2023 -

Colonial Nissan of Medford responded

Thank you for the kind words for Laura and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

November 02, 2023

As always, the team did a great job with my car. The staff is friendly and knowledgeable. They were quick with their assessment and took the time to thoroughly review everything they found and made More

by CRAIGSAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura (Service Dept) - 5 Stars
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Nov 02, 2023 -

Colonial Nissan of Medford responded

Thank you so much for your kind words, I will pass them along.

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