Colonial Ford

Recall parts non-existant My Taurus was recalled back in March. Told parts had to be ordered. I have called several times and was told no parts yet. This is service at it's poo My Taurus was recalled back in March. Told parts had to be ordered. I have called several times and was told no parts yet. This is service at it's poorest. No calls, no follow-up, no care. I have called the service manager I await his response. Is this how Ford considers the safety of it's customers. More

Good cars, great people! Very nice folks and always courteous! I had another nice experience and would recommend them to all! Is that 25 words yet? I guess so! Very nice folks and always courteous! I had another nice experience and would recommend them to all! Is that 25 words yet? I guess so! More

As positive as you can get. Met with Don Bashak with questions about hybrids. He was very knowledgable. The plug Fusion is a completely different type of car than i have ever dr Met with Don Bashak with questions about hybrids. He was very knowledgable. The plug Fusion is a completely different type of car than i have ever driven before - Don had all the answers.There wasn't a hint of pushing to make a sale. I've owned the car for over a week now and love it. Don is the best. More

SERVICE DEPARTMENT INEPT Steve, after all this....almost 2 months – 4 phone calls (never returned) – 4 trips to the service dept....you gave me the wrong bolts I sort of th Steve, after all this....almost 2 months – 4 phone calls (never returned) – 4 trips to the service dept....you gave me the wrong bolts I sort of thought it odd about all the talk about having to get a kit, what was that plastic piece in the bag, but what do I know....this is your area of expertise. Obviously frustrated when I tried to install it on Saturday in the rain, I gave my New Hampshire dealer (purchase location) a call....shoot us a picture – oh, just a tailgate bolt....we’ll send one to ya Monday morning...arrived today (7-22-15)...perhaps what you guys ordered had something to do with that ladder and support stand option, but gee whilikers....THE TRUCK WAS RIGHT IN FRONT OF YOU 1) how difficult could it had been to remove a tail gate bolt from an existing “stock inventory vehicle” even to just check 2) why did it merely sit , ignored on the counter for days....a simple phone call could have solved the PO Box and Residential Address dilemma 3) I never did receive the USPS delivery anyway – to this day "N O T H I N G" Not a major deal, I suppose, and you guys will continue on your merry way. I spent $43.00 in fuel and two weeks for what....NOTHING banner job Colonial - - BANNER JOB Sam Mihailoff PO Box 244 Sandy Hook, CT 06482 (203) 426-0315 More

Extraordinarily positive experience during selling process Don Bashak and Mark Paladino represent the best in professional selling. Courteous, knowledgeable, provided a balanced and unbiased perspective on car Don Bashak and Mark Paladino represent the best in professional selling. Courteous, knowledgeable, provided a balanced and unbiased perspective on car and financing options. Ended up purchasing a 2015 Ford Escape Titanium. What a car! I will buy another Ford from Don and Mark in the future. This dealership gives provides me with trust and confidence, plus a nice dose of humor too :-) Bob Simonelli also participated in the selling process, and having purchased Fords in prior years with Bob as a focal point for prior sales, it must be noted that knowing Bob heavily influenced my decision to buy from Colonial. In summary, with Don Bashak taking the lead in selling our new Escape, he did and continues to do, after the selling process ( Don has helped us on several occasions in training on the use of the Escape's many many features: Nav, Voice Recognition, Sound source choices, Key Fob operation, much much more ) an excellent job. Kudos to Don. More

Effortless My experience with Don Bashak was great, he made us feel comfortable from the moment my wife and son walked in. He made the process very effortless. My experience with Don Bashak was great, he made us feel comfortable from the moment my wife and son walked in. He made the process very effortless. More

Re: Great Service My experience with Colonial Ford especially with Stephen Zavatski was fantastic. I was in the market the last three months to purchase a 2012-2014 Fo My experience with Colonial Ford especially with Stephen Zavatski was fantastic. I was in the market the last three months to purchase a 2012-2014 Ford F150 Lariet. One I saw a few months back I missed on after being second in line. Stephen knew exactly what I was looking for and contacted me last week with even a better model. Patience does pay off. They are highly professional and the process went over very smoothly. Very happy with the level of service and highly recommend you see Stephen there! Regards, Chris More

2015 Ford Fusion Titanium from Colonial Ford in Danbury CT Overall a positive experience with the car and the salesman (Tom Spegnolo). I would recommend both Tom and Colonial Ford. The entire staff is very pro Overall a positive experience with the car and the salesman (Tom Spegnolo). I would recommend both Tom and Colonial Ford. The entire staff is very professional and very aware of making the buying experience very smooth. As for Tom, he was very engaging and quite funny. Jason Walker was also very helpful with the financial process. Just a good experience all the way around! More

Wonderful experience! I recently purchased a 2016 Ford Fusion. The experience was much better than I expected it would be. I had intentions to shop around, but Tom Spegno I recently purchased a 2016 Ford Fusion. The experience was much better than I expected it would be. I had intentions to shop around, but Tom Spegnolo made the experience easy, fun and gave me a good price from the start that I had no reason to go elsewhere. The whole process was painless. Tom continues to reach out to me and let me know he is available for any questions that I may have. Also, the financing was an easy experience. Great group of people at Colonial Ford! Overall, very satisfied with their service. I plan on returning there for next purchase. Keep up the good work! More

We received great service from Don Bashak Don Bashak helped my parents and me with the purchase of a 2015 Escape, I also want to thank Bill Conley for getting the process started. We had Don Bashak helped my parents and me with the purchase of a 2015 Escape, I also want to thank Bill Conley for getting the process started. We had a lot of paperwork to fill out regarding insurance, financing, and the trade in car, and Don made sure everything was taken care of. Also, Jason from the financing department was extremely helpful with the paperwork. Don was extremely helpful and friendly. He took care of our situation and made sure we were completely satisfied. Great service overall, thank you Colonial Ford. More