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Colonial Ford - Service Center

Plymouth, MA

4.6
1,217 Reviews
Call Service Center (508) 328-3284

1,217 Reviews of Colonial Ford - Service Center

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April 25, 2025

Excellent communication with video of truck and how the brakes will need attention in the future. Personal were all friendly and professional. More

by 63phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2025

As a fleet manager, Danielle is always quick to respond to me. Service is great! More

by david.roy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2025

Everything was great! !! I would definitely recommend them. They are always so polite and professional.. More

by LINDACOLAMECO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2025

Amazing service all the time everyone is very very helpful like nothing I have ever seen before More

by BLAIR12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 23, 2025

Excellent communication and work! Will continue to bring my automobile there. Thank you for the great service More

by Jajopa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 23, 2025

As usual Danielle was awesome. Very helpful and sympathetic to what I had to spend. The whole team at Colonial is great and I wouldn’t go anywhere else for major service More

by RICHTROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 19, 2025

Not good service experiences at all at any service appointments at all.they don't listen to what customers want or want something when there is something wrong with the vehicle.customer satisfaction i More

by O1timeplaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Colonial Ford of Plymouth responded

Thank you for taking my call the other day and going over your experience - as we strive for excellence at every opportunity sometimes we do fall short -I do apologize for that and will be using your feedback as a teaching tool to help Colonial Ford Service reach the goal of Excellence at every opportunity . I look forward to meeting you at your next service visit personally ! Thank You Ron Almeida General Manager

April 18, 2025

I really like the service at colonel done in a timely manner. Ron the GM is a very personal and nice person. More

by bz11954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 17, 2025

I feel as though was WAY over charged. Not sure why it costs over $1300 for what was done More

by DCULLIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
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Apr 19, 2025 -

Colonial Ford of Plymouth responded

DC - Please call me when you are free - I can go over the Repair and Time in detail that is on the repair order that Kyle the service advisor called to discuss and you signed at pick up - Finding the electrical issue that caused the Trunk to open by itself on the 2017 Lincoln several times was not only time consuming -the tech also needed to remove all trunk panels and trim panels to find the electrical and water intrusion points - before replacing the third light and parts surrounding . Ron Almeida 774-773-3536

April 12, 2025

The costumer service reps were extremely helpful and understanding. The repair was quick and they communicated throughout. More

by bkeane2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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