Colonial Ford of Plymouth

Your service center has slowly gotten worse every year. I no longer buy fords for our company mostly because you can not fix what is wrong with them. Also we make an appointment two weeks out and the day w I no longer buy fords for our company mostly because you can not fix what is wrong with them. Also we make an appointment two weeks out and the day we drop it off no one order the parts. More

We have had trouble with this dealership - specifically the service department. After reaching out to them with our concerns, we never heard back. Here is the email we sent: On November 17, we brough the service department. After reaching out to them with our concerns, we never heard back. Here is the email we sent: On November 17, we brought our car in for a diagnostic check due to issues with the display malfunctioning, particularly after engaging reverse gear. The screen would either blackout or display the backup camera while driving. Despite dropping the car off at 9:30 AM, it wasn't until around 4 PM that we received information from a service advisor. He mentioned that the technicians, after a brief test drive, could not replicate the issue and speculated it might be related to the battery. Our queries about potential software issues were dismissed without a thorough investigation. When I picked up the car, not only was the service team unavailable for further discussion, but the display malfunctioned immediately, exactly as we had reported. Upon returning home, I conducted a check for software updates and was surprised to find one available. After downloading and installing multiple updates, the issue seems to have been resolved, as we have not experienced it again for quite some time. This incident raises questions about the comprehensiveness of your diagnostics and whether software updates are considered, despite their apparent necessity. Another instance of unsatisfactory service occurred on May 18, 2023, concerning our sunroof. It was functioning albeit noisily when we brought it in, but post-inspection, it ceased to work entirely, leading to an estimated repair cost of $5,000. Moreover, the service team closed the sunroof shade without our consent. Again, we were unable to discuss this with our service advisor, who was not present at the time of pickup. The fact that new issues like the display glitch and running board malfunctions arose post-service further exacerbates our discontent. Our overarching dissatisfaction stems from what feels like a disconnect between the service promised and delivered, especially considering the substantial investment we've made in purchasing and maintaining our vehicle at your dealership. The unavailability of advisors for post-service discussions is frustrating, particularly when new issues emerge after picking up the car. It seems counterintuitive that we are left to troubleshoot and resolve problems independently after paying for professional service. The service did not adequately address the issues presented, and our concerns were seemingly overlooked. We earnestly hope for not only a recognition of these service shortcomings but also a commitment from Ford to enhance customer care and communication. Without satisfactory resolution, we may regrettably have to consider alternative service providers. More