Colonial Ford of Plymouth

Colonial Ford and the service staff is amazing. They are wonderful and got my truck in and out well done. They are wonderful and got my truck in and out well done. More

Nice job easy to schedule my appointment and the wait was not long at all but my truck was ready 10 minutes and no one came to get me I had to go out and ask if that was my truck and get the paperwork. not long at all but my truck was ready 10 minutes and no one came to get me I had to go out and ask if that was my truck and get the paperwork. More

Great service courteous staff and gets the job done. I was very pleased with the whole experience. I was very pleased with the whole experience. More

I bring my 2019 explorer to Colonial Ford for my routine maintenance checks. Quite often, I’m told, everything is fine. I’ve never had to do much, other than oil changes. Several months ago, I brought my ve maintenance checks. Quite often, I’m told, everything is fine. I’ve never had to do much, other than oil changes. Several months ago, I brought my vehicle in because I was having issues with going in reverse or turning in reverse. Many codes were coming up. I was told that everything was fine. They did not experience what I was experiencing. It was likely a computer glitch. The problem continued. I brought my vehicle back in. I was having a transmission issue, plus other things! Not only that, but I also needed NUMEROUS maintenance fixes. I was never informed that my front and back brakes were both going/ gone. 1mm and 3mm. Filters, valves, shock plugs, you name it, all needed to be replaced, all at the same time. I feel like my vehicle was never inspected thoroughly and that gives me very little confidence in you. No one ever thoroughly inspected my tires. My husband insisted I get them checked elsewhere. I brought my vehicle to someone I knew at Sullivan tire in Marshfield. My tires were bald- and it was wintertime. Last week, I had $3,500 worth of maintenance issues I addressed and fixed, but there were many more I held off on. Ford Colonial- a little maintenance goes a very long way. Your experts know the life expectancy of parts and they should be replaced before issues turn into problems. Vehicles NEED to be maintained for the safety of all on the road. In conclusion, this may have been the last time I bring my vehicle to Colonial Ford for service. I feel my vehicle was not given the attention it deserved. Please look at all of the things my vehicle needed when I went in at my July appointment. I reached out to Ford and was told they don’t fix things that aren’t broken. Vehicles need to be maintained for safety. You did not keep my family safe! Kristen Keady More

Great people to deal with. No complaints about this service department. No.maas from me No complaints about this service department. No.maas from me More

First time service customer, I was very happy with the process. From making the appointment, getting a date that fit my schedule, dropping my vehicle off, getting a ride home from the courtesy vehicle, sp process. From making the appointment, getting a date that fit my schedule, dropping my vehicle off, getting a ride home from the courtesy vehicle, speed of my service being conducted and picking up my vehicle. Every employee I interacted with was profession, polite and made me feel valued as a customer. Very happy experience. I’ll definitely return. More

Service department treats my 10-1/2 year old C-MAX like it is a new-born baby!! It has ben served there since new in January, 2013. Anthony is a gem of a service advisor!! it is a new-born baby!! It has ben served there since new in January, 2013. Anthony is a gem of a service advisor!! More

Professional, Personable and Super Helpful staff. It was a pleasant experience from Test Drive thru to obtaining my F150 Inspection with Colonial Ford of Plymouth! Joe Oliveira is the Greatest and B It was a pleasant experience from Test Drive thru to obtaining my F150 Inspection with Colonial Ford of Plymouth! Joe Oliveira is the Greatest and Best! I can only give a Five Star Rating - Thanks muchly. (Will return when i need another new F150 Reg Cab) More

Living on the cape I went to our local dealers but took a ride to Plymouth and had a great experience with the salesman Glenn and his managers Dell and Ron the sales manager. Beautiful building and accommoda ride to Plymouth and had a great experience with the salesman Glenn and his managers Dell and Ron the sales manager. Beautiful building and accommodations. Brenden was great in the finance office. 5 star service. More