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Colonial Ford of Plymouth
Plymouth, MA
3,084 Reviews
Shop Colonial Ford and see what the leading Massachusetts Ford dealer has to offer.
MA drivers shop with our enhanced inventory search to compare a range of Ford vehicles, including pickup trucks like the F-150 and F-250, cars like the Focus, Fusion, Mustang, and Taurus, and SUVs like the Explorer, Edge, Flex, and Expedition. Plus, you can search our huge selection of used Ford vehicles, as well as cars from other makes. Save with special sale prices or schedule your Ford service right now and trust our certified technicians to get the job done right.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,084 reviews
October 31, 2023
Went in for a new battery I got home they called to tell me the battery was still on the work bench. I sat in the waiting room for 2 hours they charged me for it and didn’t put it in. How would you rate the me the battery was still on the work bench. I sat in the waiting room for 2 hours they charged me for it and didn’t put it in. How would you rate them. An hour drive back More
by pezhead007
Verified CustomerEmployees Worked With
October 31, 2023
They did a quick and painless job. I thought it would be a 2nd day. Good job I thought it would be a 2nd day. Good job More
by COACHJACKTAM2011
Employees Worked With
October 31, 2023
I was surprised at the long wait for an inspection sticker and a couple of repairs. Maybe the repairs are what took so long …… I don’t know ….. nobody kept me informed …… however I was pleased at the sticker and a couple of repairs. Maybe the repairs are what took so long …… I don’t know ….. nobody kept me informed …… however I was pleased at the final cost 😊 More
by LYNDAPAYNE866
Employees Worked With
I didn’t get any names. The lady that I settl d my bill with was very nice.
October 30, 2023
Great experience the service advisor was outstanding from start to finish will be back there. 😊 start to finish will be back there. 😊 More
by JOHN.ALDERSLEY6680
Employees Worked With
Other Employees :
Fabio Marini
October 30, 2023
Quick excellent service Dell Bruce and Glenn helped me out and it was a smooth transaction out and it was a smooth transaction More
by skittle1158
October 30, 2023
You lied, Multiple times. , Maybe it's a requirement in the Job description. I will never step foot in your place of business ever again. Ever. Liars. , Maybe it's a requirement in the Job description. I will never step foot in your place of business ever again. Ever. Liars. More
by toconnor52
Employees Worked With
ERNESTO.
October 30, 2023
Definitely an amazing experience. I had no expectations of getting my car back the first day after dropping it off - but they did several recalls on my car super quick!! The staff is I had no expectations of getting my car back the first day after dropping it off - but they did several recalls on my car super quick!! The staff is very kind the man that helped me was amazing , you can’t get quality service like this anywhere most days. I would surely recommend this ford in Plymouth to friends who need their fords touched up or friends and family looking to buy a car. I can’t say enough how quick easy and kind the process was. Very grateful!! More
by ASHLEYOB
Employees Worked With
Ernesto , five stars
October 30, 2023
A recall letter was sent from Ford. As difficult as it is to leave the vehicle for the day, I made arrangements, and coincidentally, I’ve experienced nearly all of the recall problems. As difficult as it is to leave the vehicle for the day, I made arrangements, and coincidentally, I’ve experienced nearly all of the recall problems. Not knowing about the recall and having a local shop attempt to fix the issue, which they couldn’t duplicate, they reset the check engine light. It cost me several hundred dollars (I have the receipt including the reset code). The recall parts were not switched out at colonial, telling me there doesn’t appear to be an issue. The Ford Customer Service advised me to take it to another Ford Dealership, which I have an appointment scheduled. This will be my last Ford I’ll ever purchase, and I’ll never return to Colonial Ford. More
by K9BANDITMURPHY
Employees Worked With
October 29, 2023
Great service and Anthony C. Is excellent and I would recommend him to my friends! Is excellent and I would recommend him to my friends! More
by ANNIEFUSION
Employees Worked With
October 28, 2023
Excellent work by the staff and Danielle is an excellent service rep who communicates excellent service rep who communicates excellent More
by keegan4
Employees Worked With
