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Colonial Ford of Plymouth

Plymouth, MA

4.7
3,084 Reviews
Shop Colonial Ford and see what the leading Massachusetts Ford dealer has to offer. MA drivers shop with our enhanced inventory search to compare a range of Ford vehicles, including pickup trucks like the F-150 and F-250, cars like the Focus, Fusion, Mustang, and Taurus, and SUVs like the Explorer, Edge, Flex, and Expedition. Plus, you can search our huge selection of used Ford vehicles, as well as cars from ...
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11 Pilgrim Hill Rd

Plymouth, MA

02360

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Showing 3,084 reviews

October 31, 2023

Went in for a new battery I got home they called to tell me the battery was still on the work bench. I sat in the waiting room for 2 hours they charged me for it and didn’t put it in. How would you rate the More

by pezhead007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danielle Barnett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Colonial Ford of Plymouth responded

I am glad Danielle called to inform you before your return trip for the other services that were scheduled . As you are aware there were several issues with the vehicle that did not allow the Ma State Inspection , that the team spent hours diagnosing while you waited in the customer lounge - to which you scheduled another appointment and Colonial Ford of Plymouth performed the repairs as parts arrived and you once again had a great experience at Colonial Ford Of Plymouth ! Pease feel free to call me directly if there is anything I can do in the future to keep you a loyal Colonial Ford Customer . Best , Ron Almeida General Manager 774-773-3536

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October 31, 2023

They did a quick and painless job. I thought it would be a 2nd day. Good job More

by COACHJACKTAM2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

I was surprised at the long wait for an inspection sticker and a couple of repairs. Maybe the repairs are what took so long …… I don’t know ….. nobody kept me informed …… however I was pleased at the More

by LYNDAPAYNE866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t get any names. The lady that I settl d my bill with was very nice.
October 30, 2023

Great experience the service advisor was outstanding from start to finish will be back there. 😊 More

by JOHN.ALDERSLEY6680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabio Marini
October 30, 2023

Quick excellent service Dell Bruce and Glenn helped me out and it was a smooth transaction More

by skittle1158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dell Glen
October 30, 2023

You lied, Multiple times. , Maybe it's a requirement in the Job description. I will never step foot in your place of business ever again. Ever. Liars. More

by toconnor52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ERNESTO.
October 30, 2023

Definitely an amazing experience. I had no expectations of getting my car back the first day after dropping it off - but they did several recalls on my car super quick!! The staff is More

by ASHLEYOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto , five stars
October 30, 2023

A recall letter was sent from Ford. As difficult as it is to leave the vehicle for the day, I made arrangements, and coincidentally, I’ve experienced nearly all of the recall problems. More

by K9BANDITMURPHY
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Cristiani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Colonial Ford of Plymouth responded

Colonial Ford Of Plymouth cannot perform recalls on vehicles that have no codes to which must be entered into the Ford System to trigger authorization - parts - and record of such repair to protect the consumer . I would recommend requesting a refund from your local shop - they should not have cleared the codes- check engine light-knowing a recall was needed based on those codes - several hundred dollars to merely click a light off unheard of . Ron Almeida General Manager

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October 29, 2023

Great service and Anthony C. Is excellent and I would recommend him to my friends! More

by ANNIEFUSION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

Excellent work by the staff and Danielle is an excellent service rep who communicates excellent More

by keegan4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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