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Colonial Ford of Plymouth

Plymouth, MA

4.7
3,084 Reviews
Shop Colonial Ford and see what the leading Massachusetts Ford dealer has to offer. MA drivers shop with our enhanced inventory search to compare a range of Ford vehicles, including pickup trucks like the F-150 and F-250, cars like the Focus, Fusion, Mustang, and Taurus, and SUVs like the Explorer, Edge, Flex, and Expedition. Plus, you can search our huge selection of used Ford vehicles, as well as cars from other makes. Save with special sale prices or schedule your Ford service right now and trust our certified technicians to get the job done right.
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11 Pilgrim Hill Rd

Plymouth, MA

02360

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Showing 3,084 reviews

November 29, 2023

Dropped Vechile off day before schedule Work was completed and vechile was returned to my drive way before noon the next day.I really felt that was a great deal having it brought back to me I will More

by DAVELA13
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2023

Kept me informed and resolved the problem . Vehicle was diagnosed quickly and work was completed in a timely manner More

by AUDI80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabio Marini
November 28, 2023

Anthony was on his game. Great to work with and kept me up to date during the entire project. More

by mike.lavallee1
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2023

Service was satisfactory. and timely and cost low compared to other dealerships in this area More

by JAMESSTINSON687
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Ernesto, Louro
November 25, 2023

Great car buying experience helping my son purchase his first vehicle. Joe and Colonial Ford were very easy to work with. The paperwork and purchasing process was very smooth and straightforward. More

by scorrick25
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dell Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Oliveira
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

I believe ought my vehicle in for a transmission problem I was having. Kevin Cowden in the Service Department arranged to have the Shop Foreman verify the issue and an appointment was set up to have the iss More

by jlginnetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cowden & Shop Foreman
November 24, 2023

I chased them for 6 months to send me a refund for a recall on a garbage car that had the automatic transmission die. I got no money. Ford is trash. More

by THESPLINTERCELL
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Bruce Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Colonial Ford of Plymouth responded

Jarrod- Is this regarding your 2011 FORD FIESTA with TWO HUNDRED FOUR THOUSAND MILES ? That you requested a vibration diagnosis ? and no repairs were performed at Your request ? I would say congratulations 204,000 miles and no service history at all - calling Ford trash - interesting Ron Almeida General Manager 774-773-3536 Direct Line

Nov 24, 2023 -

Colonial Ford of Plymouth responded

Jarrod- Is this regarding your 2011 FORD FIESTA with TWO HUNDRED FOUR THOUSAND MILES ? That you requested a vibration diagnosis ? and no repairs were performed at Your request ? I would say congratulations 204,000 miles and no service history at all - calling Ford trash - interesting Ron Almeida General Manager 774-773-3536 Direct Line

Nov 24, 2023 -

THESPLINTERCELL responded

I bring my cars to normal priced garages in town. You might want to call tech support because I had that car in there for several recalls over the years.

Nov 24, 2023 -

THESPLINTERCELL responded

This issue is related to the fuse box replacement I had done BEFORE ford recalled it. And when they did recall it I tried getting paid back for it and colonial told me to call corporate. Corporate told me to call the dealer “it says call the dealer on the recall notice” so I called them and was told by Bruce “ok I submitted it, a check will be on the way soon” so a few months later I call back and got the same thing from him. “I resubmitted it” then I discover on my own ford has been sending correspondence to an old address, so I called Bruce again, “ok I’ll re submit it and you should get it soon”. Then 2 weeks later I get an email from Bruce saying that ford actually won’t pay for the service and maybe he could send me some small amount of money. And here we are today, I received nothing.

Nov 24, 2023 -

Colonial Ford of Plymouth responded

Jarrod Have a great holiday season - sounds like you have a great vehicle running strong for 204,000 miles - Reach out if we can ever assist there is no Ford Goodwill based on your history . Ron Almeida GM

Nov 24, 2023 -

THESPLINTERCELL responded

The car is in the junkyard now. Thanks for the catty Facebook style passive aggressive responses. Really shows how great your customer service is.

November 24, 2023

I have had good experiences with colonial ford and like the courtesy car they have given me rides an more than one occasion. More

by christopher.bourque
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

The deal is very communicative and easy to work with. It was a good experience overall. More

by dlopes1578
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2023

Good people good service always fair stair us in the right direction recommend them to others More

by STANLEY.SHERMAN
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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