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Colonial Ford of Plymouth
Plymouth, MA
3,083 Reviews
Shop Colonial Ford and see what the leading Massachusetts Ford dealer has to offer.
MA drivers shop with our enhanced inventory search to compare a range of Ford vehicles, including pickup trucks like the F-150 and F-250, cars like the Focus, Fusion, Mustang, and Taurus, and SUVs like the Explorer, Edge, Flex, and Expedition. Plus, you can search our huge selection of used Ford vehicles, as well as cars from other makes. Save with special sale prices or schedule your Ford service right now and trust our certified technicians to get the job done right.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,083 reviews
December 08, 2023
Very helpful know how to get things done in a timely manner the car doesn’t sit there forgotten about like some places I send my guys there ask for Danielle all of them said how good she is quick turnar manner the car doesn’t sit there forgotten about like some places I send my guys there ask for Danielle all of them said how good she is quick turnaround has a sense urgency. You don’t have to tell her that she knows. I’ve had issues she made phone calls to fix things or at least try, Lastly loves her job which is nice thank you More
by thomas.jenkins0
Verified CustomerEmployees Worked With
December 07, 2023
Great selection of trucks, great service, explained everything in detail, very well mannered and very informative everything in detail, very well mannered and very informative More
by RONWOODWORTH
Employees Worked With
December 07, 2023
We have had trouble with this dealership - specifically the service department. After reaching out to them with our concerns, we never heard back. Here is the email we sent: On November 17, we brough the service department. After reaching out to them with our concerns, we never heard back. Here is the email we sent: On November 17, we brought our car in for a diagnostic check due to issues with the display malfunctioning, particularly after engaging reverse gear. The screen would either blackout or display the backup camera while driving. Despite dropping the car off at 9:30 AM, it wasn't until around 4 PM that we received information from a service advisor. He mentioned that the technicians, after a brief test drive, could not replicate the issue and speculated it might be related to the battery. Our queries about potential software issues were dismissed without a thorough investigation. When I picked up the car, not only was the service team unavailable for further discussion, but the display malfunctioned immediately, exactly as we had reported. Upon returning home, I conducted a check for software updates and was surprised to find one available. After downloading and installing multiple updates, the issue seems to have been resolved, as we have not experienced it again for quite some time. This incident raises questions about the comprehensiveness of your diagnostics and whether software updates are considered, despite their apparent necessity. Another instance of unsatisfactory service occurred on May 18, 2023, concerning our sunroof. It was functioning albeit noisily when we brought it in, but post-inspection, it ceased to work entirely, leading to an estimated repair cost of $5,000. Moreover, the service team closed the sunroof shade without our consent. Again, we were unable to discuss this with our service advisor, who was not present at the time of pickup. The fact that new issues like the display glitch and running board malfunctions arose post-service further exacerbates our discontent. Our overarching dissatisfaction stems from what feels like a disconnect between the service promised and delivered, especially considering the substantial investment we've made in purchasing and maintaining our vehicle at your dealership. The unavailability of advisors for post-service discussions is frustrating, particularly when new issues emerge after picking up the car. It seems counterintuitive that we are left to troubleshoot and resolve problems independently after paying for professional service. The service did not adequately address the issues presented, and our concerns were seemingly overlooked. We earnestly hope for not only a recognition of these service shortcomings but also a commitment from Ford to enhance customer care and communication. Without satisfactory resolution, we may regrettably have to consider alternative service providers. More
by 2020FordExpeditionMaxLtd
Employees Worked With
Service Department
December 07, 2023
The service department is a five star department the personnel are very knowledgeable and friendly they get the job done. personnel are very knowledgeable and friendly they get the job done. More
by CRYONIC316@aol.com
Employees Worked With
Other Employees :
Zach, Fabio Marini
December 06, 2023
Repairs were done well and timely. I will continue to use Colonial for both of my Ford vehicles going forward! I will continue to use Colonial for both of my Ford vehicles going forward! More
by paulmcmaster
Employees Worked With
December 06, 2023
Service on my vehicle began on time and the work (new rear brake pads and rotors) was completed in under ninety minutes. The service rep, Kevin (not listed below) was pleasant and professional. rear brake pads and rotors) was completed in under ninety minutes. The service rep, Kevin (not listed below) was pleasant and professional. More
by EMAILBATES
Employees Worked With
December 06, 2023
Service was terrible! Waited three months for a part we had to keep calling them to see if the part was in. Took another week and half to get truck back. Now it makes a lo Waited three months for a part we had to keep calling them to see if the part was in. Took another week and half to get truck back. Now it makes a loud banging sound. Told that was normal. WHAT?????? Had to beg to finally get a loaner for a few days. So unprofessional every person you talk to tells you something different. Never buy a truck from them!!!!! Awful! More
by bouty7
Employees Worked With
December 05, 2023
Bruce and his team are second to none. Will recommend this service department to everyone. Will recommend this service department to everyone. More
by dreamthtr1
December 05, 2023
All Colonial people met during my test drives and purchase were friendly and professional. My comfort and satisfaction were clearly the number one concern. It was an enjoyable purchase experience. purchase were friendly and professional. My comfort and satisfaction were clearly the number one concern. It was an enjoyable purchase experience. More
by RICKREX
