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Colonial Ford of Plymouth
Plymouth, MA
3,125 Reviews
Shop Colonial Ford and see what the leading Massachusetts Ford dealer has to offer.
MA drivers shop with our enhanced inventory search to compare a range of Ford vehicles, including pickup trucks like the F-150 and F-250, cars like the Focus, Fusion, Mustang, and Taurus, and SUVs like the Explorer, Edge, Flex, and Expedition. Plus, you can search our huge selection of used Ford vehicles, as well as cars from other makes. Save with special sale prices or schedule your Ford service right now and trust our certified technicians to get the job done right.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,125 reviews
July 01, 2019
Poor Customer Services from Managment I traded in and picked up a van on Monday June 24th. The next morning I realized that the GPS fleet-tracking device had not been removed from my old I traded in and picked up a van on Monday June 24th. The next morning I realized that the GPS fleet-tracking device had not been removed from my old vehicle. I immediately contacted my sales person, Mike O’Neil, who was very helpful. We arranged for the GPS company to come out on Thursday at 4:00 pm to remove the device. Mike had explained to me that he was going to be out on Thursday but everything is all set. On Thursday morning, I called Colonial Ford to confirm the appointment and asked to speak with Dwight, who was my other contact, and the person told me on the phone that I did not need to speak with Dwight because they are all part of the same team. I again requested to speak with Dwight and again my request was denied. Therefore, I told the person on the phone that somebody would be there at 4:00 pm to remove the devise and he said he was aware and there will be no problem. When the man showed up to remove the devise he was told that the vehicle was out back and was given the keys. When he could not find the vehicle he then went to the lot around the corner to discover that the vehicle was already picked up for auction and was no longer there. I then reached out to Dell Roderick who took no responsibility for the mishap and went on to say this was my fault for leaving the devise in the vehicle. He never once apologized. I was absolutely shocked by Del’s response and asked him for his supervisor’s contact information. Dell told me that he was the general manager and that he did not have a supervisor. I have my doubts that Dell is the person in charge of the entire operation and does not have to answer to ANYBODY but if he is then I would recommend that people stay clear of Colonial Ford. My experience with the sales team was positive however the customer service from the “general manager” was the worst. More
by ppelland
July 01, 2019
Our family just purchased vehicle #15!! George makes the whole process easy and is wonderful to work with! Our family and extended family just purchased vehicle #15 from Colonial! We will George makes the whole process easy and is wonderful to work with! Our family and extended family just purchased vehicle #15 from Colonial! We will definitely be returning for routine service and for any future purchases! More
by Sherri Swindle
Employees Worked With
Other Employees :
Jackie , Joe Murphy, Nick Healey
June 27, 2019
Number 1 in my book! This is my second vehicle with them! Service was impeccable from start to finish. And EVERYONE there is very accommodating without being overbearing. This is my second vehicle with them! Service was impeccable from start to finish. And EVERYONE there is very accommodating without being overbearing. Nice to go to a dealership and NOT be harassed. Their new building is gorgeous....highly recommend! More
by justusgirls08
Employees Worked With
Other Employees :
Sean McCarthy, Domenic DiMascio, Joe Murphy, Dana Nevens, Dwight Coblazo, Nick Healey
June 27, 2019
Fun, Fair and Simple Glen Smith has a knack for going out of his way to make the purchase of a new vehicle low pressure and Fun. Dell Roderick is a pleasantly Fair negotia Glen Smith has a knack for going out of his way to make the purchase of a new vehicle low pressure and Fun. Dell Roderick is a pleasantly Fair negotiator, and, Nick's attention to detail helps simplify the process. Combined they added up to just the right team to sell me my new Ford Ranger XLT Crew Cab. More
by farmgirl
June 26, 2019
Wonderful truck experience. Everyone was so wonderful and friendly. They helped me locate the best vehicle for my family. Highly recommend the knowledge and friendly people to ge Everyone was so wonderful and friendly. They helped me locate the best vehicle for my family. Highly recommend the knowledge and friendly people to get a car here. More
by Neil
June 26, 2019
Great customer service Colonial ford in plymouth has friendly staff and modern show room. The salesman Art made the process fast and easy, no pressure to buy. The price was Colonial ford in plymouth has friendly staff and modern show room. The salesman Art made the process fast and easy, no pressure to buy. The price was right and we love our 2016 ford explorer platinum. More
by jessebros
Employees Worked With
Sean McCarthy, Art Guertin, Dwight Coblazo
June 25, 2019
Positive Experience A great team. Appointment was set up to test drive a Ford Transit. When I arrived I was met at the door by Dwight and immediately introduced to Mike. A great team. Appointment was set up to test drive a Ford Transit. When I arrived I was met at the door by Dwight and immediately introduced to Mike. Mike was ready for me and had the keys and plate ready to go. The staff were all very professional and respectful of my time. They delivered on all of their promises and had me out the door with my new vehicle without any delays. Highly recommend Colonial Ford. More
by ppelland
Employees Worked With
Dwight Coblazo, Mike O'Neil, Nick Healey
June 24, 2019
Looking for a new vehicle I came in with a AAA referral and David was very helpful and patient walking through the process. In the end I may end up get another type of Ford and I came in with a AAA referral and David was very helpful and patient walking through the process. In the end I may end up get another type of Ford and David was great to give me options and a look ahead at other vehicles they were expecting at the dealership. Thank you Dave! More
by TruckBuyer
Employees Worked With
Madison Hilton, David Long
June 24, 2019
Love my Fusion The experience I had at Colonial Ford was top notch! I found a Fusion at the best price in the market place. It was a really quick and easy purchase. The experience I had at Colonial Ford was top notch! I found a Fusion at the best price in the market place. It was a really quick and easy purchase. I will recommend all my friends and family to see Mike O'Neil. More
by cadam
Employees Worked With
Mike O'Neil
June 24, 2019
Purchasing a New Car The staff was friendly and helpful in finding the right car for the right price. They were not overbearing or pushy when showing me options. The staff was friendly and helpful in finding the right car for the right price. They were not overbearing or pushy when showing me options. More
by Ford Explorer
