Colonial Ford of Plymouth

We had a great experience with Colonial Ford of Plymouth! It was very easy to purchase our new company vehicle! The delivery was even easier! Thanks for making our experience easy and quick!! It was very easy to purchase our new company vehicle! The delivery was even easier! Thanks for making our experience easy and quick!! More

The worst service experience of my life. Check your The worst service experience of my life. Check your cameras outside between 12:30 PM and 12:45 PM on 5/19/20. Ian from service literally approach The worst service experience of my life. Check your cameras outside between 12:30 PM and 12:45 PM on 5/19/20. Ian from service literally approached me within a few feet with a physical threat. Yes this really happened with Rick, the service manager right there. Now the back story. I brought my truck in last week for a simple recall service. This recall service involved door latches. After leaving it there over night, I drive home, back up into my garage and the backup camera located on the tailgate is not working. Never had this problem. Never, not once. I then call service and speak to Ian. I asked Ian of the recall involved work in the tailgate. He emphatically said no. I bring truck in, Kevin, who I originally spoke to with the recall said indeed yes they did work in the tailgate, there is a latch there as well. Why is this important, well if you worked in the area where the camera is, just maybe you messed up the camera. Seeing that this has never malfunctioned ever before. But nope, not what I was being told. The camera malfunction has nothing to do with what they did. In fact, Ian compared it to feeling great one day and getting sick the next day. After calls of confusion, lies and incompetence, they finally fixed it and emphatically said it still wasn’t their fault. I go to pick the truck up, go check out the work and there is a dent on my tailgate. There was never a dent there before. 100% fact. I detailed the truck after I got the recall. I call them with nobody answering. I walked in while the phone was ringing and Ian picked up phone as I was walking in. I almost laughed out loud. Didn’t answer when nobody was in there but when someone walks in , he answers. Rick, their service manager was also there. I told him about the dent and said bring it in. I said no chance I’m moving it. Come out and see yourself. He took a picture of the dent and said he will check the cameras to see if it was there prior. I asked him again if work was done to the tailgate and he said no. I said wait, how was the tailgate not worked on when the camera is attached to it and also Kevin said it was worked on with the recall. What’s the correct answer. I then pointed to Ian who was also out there and said this guy told me that the tailgate was never worked on from the beginning. And that is where all xxxx broke lose. He then came after me ( on video between 12:30 and 12:45PM). Rick the service manager said I was ignorant from the start. More

Highly Recommend We recently worked with George, Sean, Dell and Greg to purchase two vehicles for our business. George and Sean were patient, responsive and fair throu We recently worked with George, Sean, Dell and Greg to purchase two vehicles for our business. George and Sean were patient, responsive and fair throughout the entire vehicle selection and negotiation process. We purchased one new vehicle and one pre-owned vehicle. At no time did we feel pressured at all. Dell worked especially hard to get us the best rates possible on both commercial loans. Greg went over the final paperwork with us and was professional and patient throughout the process (I’m one who needs to fully understand every line item and how it all breaks down and he was fantastic with that). We plan on returning to Colonial for both personal and business purchases. Thank you George, Sean, Dell and Greg! More