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Colonial Ford of Plymouth
Plymouth, MA
3,118 Reviews
Shop Colonial Ford and see what the leading Massachusetts Ford dealer has to offer.
MA drivers shop with our enhanced inventory search to compare a range of Ford vehicles, including pickup trucks like the F-150 and F-250, cars like the Focus, Fusion, Mustang, and Taurus, and SUVs like the Explorer, Edge, Flex, and Expedition. Plus, you can search our huge selection of used Ford vehicles, as well as cars from other makes. Save with special sale prices or schedule your Ford service right now and trust our certified technicians to get the job done right.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,118 reviews
March 06, 2023
Greg Russell was very helpful, made our transaction very smooth since he was dealing with a 82 year old customer….excellent customer service…. smooth since he was dealing with a 82 year old customer….excellent customer service…. More
by MaryAnne
Verified CustomerEmployees Worked With
March 06, 2023
Everyone are so nice. They are all so attentive and polite. It’s not a drag to have to go for my car. Thank you everyone. They are all so attentive and polite. It’s not a drag to have to go for my car. Thank you everyone. More
by SASSYBELLE26
Employees Worked With
Other Employees :
Mike in service. , Nick Healey, Brianna Medeiros
March 04, 2023
Great, quick service. Very friendly staff. Shuttle service was super helpful, prompt. Would 10/10 recommend. Very friendly staff. Shuttle service was super helpful, prompt. Would 10/10 recommend. More
by Jlaboissiere2012
Employees Worked With
Other Employees :
Brianna Medeiros, Fabio Marini
March 03, 2023
very well qualified service department, Bruce Kelly, and his associates. Get the job done for a good price and quality work in a timely manner. Thank you. his associates. Get the job done for a good price and quality work in a timely manner. Thank you. More
by JAMESGAINE
March 03, 2023
Wonderful people. Thoroughly looked over my vehicle to ascertain problem. Will be back for maintenance on my and my husband’s cars. Thoroughly looked over my vehicle to ascertain problem. Will be back for maintenance on my and my husband’s cars. More
by darlenemccarthy
Employees Worked With
Brianna Medeiros
March 03, 2023
I was in for an inspection ad was turned away, I went to another inspection station and they were kind enough to tell me I had a tire that would not pass inspection. As I had the wheel protection I spoke wi another inspection station and they were kind enough to tell me I had a tire that would not pass inspection. As I had the wheel protection I spoke with Danielle who got me on the schedule. On further review, I decided I would replace them all for around $950.00 with the credit for the tire that was damaged by road debris. In any case, I waited for the vehicle and ended up waiting for 4 hours which Danielle warned me about. When I received the bill it was over $1350.00 which shocked me so I inquired about the additional cost, it was for every possible thing I could be charged for and a front-end alignment I wasn't expecting. I am not blaming Danielle, she did her job well, it was the communication regarding the additional cost that I wasn't expecting. To be very honest I haven't really had a great experience with your service center and it has nothing to do with the people I spoke to, it was the fact that I felt as a purchaser of the vehicle from Colonial Ford that I was being nickel and dimed by the dealership. I have purchased many Ford vehicles mostly from Franklin Ford. I used their service department faithfully because I felt I would be treated like a valued customer with a Franklin Ford truck or car and I always was. I'm sorry to say I do not have the same impression of Colonial Ford. I feel like I need to stay right on top of any service that is performed here to insure I am not getting service I didn't ask for and that communication from the service center to the people working with the customer leaves a great deal to be desired. I am not attempting to get anyone in trouble, I am just letting you know why I do not do my normal service with Colonial, I never feel like I am going to be treated as a valued customer, more like an opportunity for Colonial Ford to take advantage of me. I'm sorry for this report, I do not like complaining but I thought I would share this with you in hopes that the relationship I have with Colonial Ford would improve. I can tell you I would be hesitant to purchase my next Ford vehicle from Colonial because of my impression of the overall dealership. Sorry, Greg More
by gregparquette
Employees Worked With
March 02, 2023
Just exceptional customer service from the entire service department. The Service Mgnr Bruce is a great example for his team! And a big thanks to the kindest young man who picked me up in the shuttle. It department. The Service Mgnr Bruce is a great example for his team! And a big thanks to the kindest young man who picked me up in the shuttle. It was a long day coming from North to South Shore to get my car back, but well worth taking it to Colonial. I made my long drive home feeling safe and satisfied. Much appreciate all the kindness shown. More
by DEBBIEMAC2
March 02, 2023
As always great service and fair pricing. Danielle and Jackie are customer focused, listen carefully, and go beyond the norm to explain the repairs. Danielle and Jackie are customer focused, listen carefully, and go beyond the norm to explain the repairs. More
by lcabana99
March 02, 2023
Very helpful and attentive staff. They communicated well and were caring. The waiting area is very comfortable. They communicated well and were caring. The waiting area is very comfortable. More
by BC
