Colonial Ford of Marlboro - Service Center

Took almost a month to return the vehicle to the company. Customer service was terrible; they said they would fix the problem, but after a few hours with the vehicle, the same issue continued. Customer service was terrible; they said they would fix the problem, but after a few hours with the vehicle, the same issue continued. More

It is important to have a repair shop that listens to your issue, and ask enough questions to quickly determine what the issue might be for the repairs to be done fast, and efficiently. The repair shop t your issue, and ask enough questions to quickly determine what the issue might be for the repairs to be done fast, and efficiently. The repair shop team works well together, and smoothly gets things done to the customer's satisfaction. If any overlooked issue arises afterwards, they cheerfully make it right. Always polite, professional, and friendly, everyone does a great job, and most importantly, keeps the customer informed of any unforseen items that are found, and offer solutions that can be done, if wanted. Always a great resul every time I go there., and satisfaction More

Communication and timely service is key at Colonial Ford! The team is excellent from sales to service! The team is excellent from sales to service! More

The last time that I had an appointment to get my car fixed, Sue made a miracle happen when it came to getting a window regulator for my old 2007 Mercury Grand Marquis. My car was repaired within two hou fixed, Sue made a miracle happen when it came to getting a window regulator for my old 2007 Mercury Grand Marquis. My car was repaired within two hours while I waited which was quite convenient for me because I live far away. I can depend on Colonial Ford to fix my car when my local mechanic isn't able to handle the repair. The Service Department at Colonial Ford has taken care of me and my car for over five years now. So far, every time that I have needed service from Colonial Ford I have left the dealership as a satisfied customer. I can't say enough good things about Sue, Phil, Jennifer and Rob. More

Phil was great. I still have an unresolved issue but am confident colonial will solve it at my next appointment which is the only reason for the 4 stars. I still have an unresolved issue but am confident colonial will solve it at my next appointment which is the only reason for the 4 stars. More

Still waiting for a call back to replace the catalytic converter on a recall. It’s been 2 weeks now and they said it would be 5 days. converter on a recall. It’s been 2 weeks now and they said it would be 5 days. More

The entire team was friendly, fast, and efficient! I will definitely go back to service my vehicle! I will definitely go back to service my vehicle! More

Rob always goes above and beyond to deliver amazing customer service. We always feel assured that whatever issue we need fixed, will get resolved in a timely and efficient manner. We will always recomm customer service. We always feel assured that whatever issue we need fixed, will get resolved in a timely and efficient manner. We will always recommend Colonial Ford in Marlborough for any servicing needs ! Thank you! More

Phil and the gang took care of a problem that another dealership failed to do. He called me and updated me all along the way with every update. I will only go here from now on! Thanks guys! dealership failed to do. He called me and updated me all along the way with every update. I will only go here from now on! Thanks guys! More

Very helpful and provided good communication throughout the experience. Completed in timely fashion. Thank you the experience. Completed in timely fashion. Thank you More