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Colonial Ford of Marlboro - Service Center

Marlboro, MA

4.8
691 Reviews

691 Reviews of Colonial Ford of Marlboro - Service Center

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December 09, 2022

Bob and his crew are always easy and fun to deal with. Kudos to management aslo as they have recently painted the place (well overdue). They have also redecorated the waiting area. More

by Mel78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Colonial Ford of Marlboro responded

Thank you so much, the kind words are very appreciated

December 05, 2022

Always great service, done quickly at a good price. Always helpful no matter the problem. More

by Fleetbuyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Colonial Ford of Marlboro responded

Thank you for your continued business!

December 02, 2022

The woman at the middle desk (I am sorry I forgot her name) was very nice. She went out of her way to make me feel comfortable. More

by Javid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Colonial Ford of Marlboro responded

We are happy to hear that and appreciate your business!

November 30, 2022

Always great service. I had some custom requests which were happily accepted and delivered upon. More

by cem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Colonial Ford of Marlboro responded

Thank you for your business!

November 29, 2022

I brought my Explorer there a month ago. Was told 1 part for my gps was back ordered. The rest would be in the next day. Called today and the service women was a complete xxxxx. Told her my More

by Atrottier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Suzanne Vantre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Colonial Ford of Marlboro responded

Sue wasn't in yesterday so that appears to be incorrect.

Nov 30, 2022 -

Atrottier responded

If it wasn’t Sue, that spoke to me the way that she did then obviously it was somebody else on your team. And nobody should ever talk to a customer the way that she spoke to me. Again, I work in customer service and deal with people every single day and not once have I ever spoken to a customer the way that she spoke to me yesterday.

November 24, 2022

Good service in a small quaint dealership. Friendly atmosphere as everyone (even the sales manager) introduced themselves to me. Great coffee and muffins. More

by kcrimmins0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

Colonial Ford of Marlboro responded

Thanks so much

November 23, 2022

Convenient and fast service. Explained the issues clearly and provided good service. Turnaround was quick More

by csully88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

Colonial Ford of Marlboro responded

Thank you for your business

November 21, 2022

My old remote needed to be reprogrammed. Phil suggested that I purchase a second remote as well. I am very glad that I did. More

by ywbm777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Colonial Ford of Marlboro responded

We are glad to hear it and appreciate your business!

November 19, 2022

Salesman did a great job, management made a couple mistakes but rectified later in the month. More

by rich.pineo67
Recommend Dealer
Yes
Employees Worked With
Moises Lima
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ackerman
November 18, 2022

Super fast service. Got me in and out inside of an hour. I'll be back. More

by mysteryman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Colonial Ford of Marlboro responded

Thank you for stopping and we look forward to seeing you again!

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