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Colonial Chevrolet - Service Center

Acton, MA

4.6
580 Reviews

580 Reviews of Colonial Chevrolet - Service Center

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February 07, 2020

Oil Change, etc. In and out in 1 hour for oil change ,tire rotation, etc. Wait room clean and paper/books available, as well as beverages and other items. More

by CRA4162
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Feb 08, 2020 -

Colonial Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this great feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

February 06, 2020

I brought my 2017 Chevy Silverado in for an oil change this dealership is friendly and helpful. they gave me a ride to work and brought my truck back to me earlier than promised More

by ryeakathy
Recommend Dealer
Yes
Employees Worked With
Luke Ealey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Carlson, Robert Reizner
Feb 07, 2020 -

Colonial Chevrolet responded

Thank you, Kathy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

January 06, 2020

After buying two new diesel 2500 trucks in three years from this dealer my truck that is under warranty had a battery fail, and the"tech" that worked on my truck was trying to get me to pay him two hours More

by gjisaacs60
Recommend Dealer
No
Employees Worked With
Allen Boisvert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : What ever do called tech that you let touch my truck, Dave Fillmore, Stephen Carlson, Robert Reizner
Jan 27, 2020 -

Colonial Chevrolet responded

Hi, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit and work to turn it around for you? Sincerely, John Woodland General Manager jwoodland@colonialchevrolet.com

Jan 28, 2020 -

gjisaacs60 responded

I called your service manager to try and talk to him and he started saying really loud like he wanted other people to hear him things like"I know we suck, our mechanic is stupid you got your truck at a good dealership" I never said anything like that infact I waited days to even talk to him so that I would be professional and I needed some time to collect my thoughts. I was shocked at what he was saying and couldn't understand why he would say thinks that I never said. I was thinking about this and can only figure that he was putting on a show for other people within earshot. I was also told that I would be getting a return call to try to resolve this issue but I have heard nothing... I would like to remind you that I own a auto and truck repair shop that employs 13 full time and one part time employee . With this size of repair business I referred many of my customers over to you, your sales force and ultimately your service dept when they need to replace their vehicles. I have no real idea how many have bought but I have sent dozens, but I don't feel like I would like my customers treated like I was so I won't be referring to your place anymore

November 26, 2018

Amazing service. The people here are really friendly and extremely helpful. They quickly made me feel at home and were able to help me pick the car I wanted. More

by JohnnyGXX2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Colonial Chevrolet responded

Thanks so much for the wonderful compliments, Johnny! We couldn't be more pleased to hear ourselves described as friendly and helpful. If there is anything else that we can do for you, please feel free to contact us or stop in anytime. We hope to see you again soon! Be well, Jo Woodland, GM (978) 263-1000

June 27, 2018

Two Great Experiences I can't say enough wonderful things about Colonial Chevy in Acton. A year ago I had what might be described as a flawless purchase of my vehicle here. More

by catherinecatherine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Pellegrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen Thibeault
Jun 28, 2018 -

Colonial Chevrolet responded

Catherine, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. Our team works hard day in and day out to provide the best results for our customers! I’ll be sure to share your feedback with Jen and if you have any questions about the work that was done please feel free to contact me. Best, John Woodland, GM (978) 263-1000

June 01, 2018

Terrible Customer Service at the Body Shop My car was towed here after an accident. I was from out of town and was told that the repairs would take 2-3 weeks. I struggled greatly with contactin More

by tinitrifle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Carlson
December 07, 2017

I will only get work done on my car at this dealership I always have a great experience at this dealership. They always take the time to answer any questions I have and a very pleasan no matter how busy th More

by Melyssa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Fillmore, Stephen Carlson, Robert Reizner, Frank Gordon
Dec 11, 2017 -

Colonial Chevrolet responded

Hi Melyssa, thank you so much for your feedback as well as your loyalty. Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, John Woodland, GM (978) 263-1000

October 25, 2017

Maintenance They found another issue and fixed it. Best part was the repair was still under warranty. Great communication and service. I will be back for all work More

by chevyguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Oct 26, 2017 -

Colonial Chevrolet responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best Regards, John Woodland, GM (978) 263-1000

October 13, 2017

pleasure to deal with Dan and the other people in in Colonia I rate any business by the people they employ, and that I have to deal with. Colonial Chevy fixed my Camaro, and did an excellent job. I was very impr More

by joe h.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan and his counter co-worker, sorry I don't know his name, or dan's last name.
Oct 16, 2017 -

Colonial Chevrolet responded

Hi Joe, thank you for giving us the opportunity to service your Camaro! We appreciate Dan as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Regards, John Woodland, GM (978) 263-1000

April 18, 2017

Great service dept . got me in and out in a timely manner. Kept me updated the whole way through and prices were very fair. I will definitely use colonial Chevrolet i More

by Happy cust
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Gordon