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Colonial Chevrolet - Service Center

Acton, MA

4.6
580 Reviews

580 Reviews of Colonial Chevrolet - Service Center

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June 09, 2021

great service team, Stephen runs a great Ship! Bobby, is a great service rep and i trust them with my vehicle. Great people over there! More

by AC2717
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Carlson
Jun 09, 2021 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

June 09, 2021

Went in for an oil change and inspection sticker also a broken door lock . In for less than two hours. The service department great as always. More

by truckguy mrk92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Jun 09, 2021 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

June 07, 2021

My salesman Joe Pellegrini was kind and knowledgeable and patient with me being so picky. I would highly recommend him. He made sure I was happy with car. After having a slight problem with purchase h More

by colleen gannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Pellegrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Colonial Chevrolet responded

Colleen, thank you so much for your excellent review! We are so glad that Joe had the opportunity to work with you to make your experience with us a positive one at Colonial Chevrolet. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

May 25, 2021

Cheerfully accommodated my last minute request for an oil and filter change on a Saturday morning. Got me in and out very quickly. Excellent service! More

by GeoP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
May 26, 2021 -

Colonial Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

May 25, 2021

We were vey happy with the service received and have always been served well there. Steve Carlson and his staff have taken care of us for years. More

by FORSBERGC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Carlson
May 26, 2021 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steve and the rest of our team always meet your expectations. Thank you again for choosing Colonial Chevrolet, we look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

May 12, 2021

Always Great ! Colonial Chevrolet is the place I always bring my car to for all my needs. The service is great and so is the coffee while I am waiting ! THANX ! More

by TONYTIGER823
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
May 12, 2021 -

Colonial Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

May 10, 2021

Excellent and fast service. The service manager was very friendly and answered all the question I had to my satisfaction. It did not take long for the service . The waiting area was very comfor More

by A_WHITNEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Carlson
May 10, 2021 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

April 28, 2021

The service staff is always super nice when I make service appointments for my truck. In addition, when I bring my truck in for service the service writers are very courteous and knowledgeable. More

by TABITHA69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Woodland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Colonial Chevrolet responded

Tabitha, We appreciate your business and our team looks forward to serving you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

April 28, 2021

Told them I had a slow leak in the tire. They said the tire was fine. Tire went flat one day later. Awful!! Rotated tires. Did not reset tire sensors to the correct position. How hard is it to remember More

by PKRUY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Sanborn, Stephen Carlson
May 15, 2021 -

Colonial Chevrolet responded

Hello, We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind reaching out to me directly. John Woodland General Manager jwoodland@colonialchevrolet.com

April 21, 2021

Colonial is always fanatic, willing to go the extra mile. We came in with an issue but unfortunately the tow truck had left the hazards on and drained the battery, erasing the error code. Colonial spent a l More

by MSHARRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Apr 21, 2021 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

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