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Colonial Chevrolet - Service Center

Acton, MA

4.6
552 Reviews

552 Reviews of Colonial Chevrolet - Service Center

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February 03, 2022

The cost estimate is for more expensive than the cost that involves the insurance company. Just not feeling this repair shop is trust worthy. In addition, once I pick up the car, I still find scratches t More

by zhifeng_li
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Monica Carpenter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Colonial Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to me directly so I can try to resolve the issue for you John Woodland General Manager jwoodland@colonialchevrolet.com

February 01, 2022

I thought that was charged too much for the key. I purchased one and a Buick dealer and the key in the programming cost me $120. The key in the programming cost me $200 at this dealership and I am rea More

by walnutsmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Maxner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Colonial Chevrolet responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to me directly John Woodland General Manager jwoodland@colonialchevrolet.com

January 29, 2022

We have used this dealership for buying and servicing our vehicles. We are happy with both. Great service More

by JOPIOLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Reizner
Jan 30, 2022 -

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

January 27, 2022

Service Department is great, and taking good care of me and our 2004 Yukon Quadrasteer. My only suggestion for improvement would be better coordination between Parts and Service, so I don’t personally have More

by isaact
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Maxner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis, Robert Reizner, Brendan Davis
Jan 27, 2022 -

Colonial Chevrolet responded

Thank you so much for taking the time to leave us a review. We'll be sure to share your comments with our team. We look forward to having you as one of our valued customers for years to come. John Woodland General Manager jwoodland@colonialchevrolet.com

January 05, 2022

They are very helpful and friendly and always have my truck ready when they say it will be done! More

by DFLORY24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Jan 05, 2022 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

January 04, 2022

Not happy with what they did to my truck. Charge me money for something they didn’t do. More

by SSSJONESY102602
Recommend Dealer
No
Employees Worked With
Service
Jan 19, 2022 -

Colonial Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly. John Woodland General Manager jwoodland@colonialchevrolet.com 978-263-1000

January 04, 2022

The service department made it easy to make an appointment and when I brought my vehicle in for service it was done quickly and efficiently More

by DENNISSMITH2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan Davis
Jan 04, 2022 -

Colonial Chevrolet responded

Dennis, Thank you for your very kind review. Brendan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

January 04, 2022

Great Service and good people. I need to type a few more words to get the web site to accept this. More

by JOHNRUGGIERO
Recommend Dealer
Yes
Employees Worked With
Stephen Carlson
Jan 04, 2022 -

Colonial Chevrolet responded

John, It's great to hear that Stephen was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

December 23, 2021

Great communication and true to their word, appreciated their help and quick service, thank you. More

by TED.DOUCETTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Dec 27, 2021 -

Colonial Chevrolet responded

We appreciate your business and our team looks forward to serving you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

December 17, 2021

They were so nice and helpful with fixing my heater. I have brought my car in multiple multiple times. More

by STACEYG1318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Carlson
Dec 17, 2021 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet, Stacey, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

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