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Colonial Chevrolet - Service Center

Acton, MA

4.6
580 Reviews

580 Reviews of Colonial Chevrolet - Service Center

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November 02, 2022

Always a pleasure to deal with Steve and the entire team when in for service. Never dissatisfied with the work performed. Writers are respectful and always careful to listen to my needs . More

by jimnpappas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Francis , Stephen Carlson, Brendan Davis
Nov 03, 2022 -

Colonial Chevrolet responded

Thank you for your very kind review, Jim. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

October 27, 2022

As always, the staff has been friendly and kept me updated throughout the process. Service was completed in the time frame promised. More

by revsboston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan Davis
Oct 27, 2022 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

October 26, 2022

Excellent staff high quality professional work, thank you so much this car has more value than, well use your imagination More

by STEVELITE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Davis
Oct 27, 2022 -

Colonial Chevrolet responded

Steve, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet, we look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

October 25, 2022

I Usually love the service but this time I waited almost 2 hrs for an oil change and inspection sticker. I was waiting at the dealership for the vehicle with my 10 month old baby, after over an hr and a hal More

by SAMANTHA_DURAN8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Ealey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Davis
Oct 25, 2022 -

Colonial Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. John Woodland General Manager jwoodland@colonialchevrolet.com

October 21, 2022

The dealership was very clean and bright. The service was very quick and friendly. Thank you More

by CATOCCO
Price
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Oct 23, 2022 -

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

October 17, 2022

Work quality and length of time waiting was acceptable. Waiting area was adequate. Appears that service department does not want to invest in training technicians for servicing EVs which creates limited ap More

by KNOWLESHJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Reizner
Oct 17, 2022 -

Colonial Chevrolet responded

I do apologize that your visit was not a 5 star one and there was a wait time involved with your repair. I do wish I had 10 guys who could work on Electric/Hybrid vehicles unfortunately that is not the reality of the situation. We look everyday to hire qualified EV techs as we know it is the way of the future. Every dealership is short staffed and some have many month waits for EV customers we are fortunate that we have not got to that level at this time. If there is anything I can do please contact me. Steve Carlson Service Manager 978-263-1000

October 12, 2022

the service and communication was amazing can not say enough about S. Carlson and B. Davis. More

by garo
Customer Service
Recommend Dealer
Yes
Employees Worked With
Stephen Carlson, Brendan Davis
Oct 13, 2022 -

Colonial Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

October 11, 2022

Great service , friendly staff, up front pricing, garrantee their work Colonial Chevrolet is the only dealership I go to for my service More

by WATERSHED2@verizon.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Carlson, Robert Reizner
Oct 12, 2022 -

Colonial Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

October 06, 2022

Brought my Bolt EV in for a tire rotation and safety check. Everything went smoothly. The waiting area is really great - it makes it easy and comfortable to wait for the work to be done. WiFi is solid. More

by SMITHARC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan Davis
Oct 06, 2022 -

Colonial Chevrolet responded

Thank you for your kind review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

October 06, 2022

Brought in Summer only car for yearly oil change and State Inspection, no surprises as expected. More

by ACKLEYG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan Davis
Oct 07, 2022 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

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